I2C AR-Multi Tenant - Potential impact to customer file loading - 13 July 2026

Update timeline

1. investigating Jul 13, 2026, 12:47 PM UTC

   Component(s) affected: Cash Application — Customer file loading Status: Investigating (update to Identified → Monitoring → Resolved as it progresses) Impact: Minor / Degraded performance — no loss of payment processing We are currently investigating a potential issue that may affect the loading of customer files. Customer impact is minimal. Cash Application continues to operate normally — payment files and records will still load and process as expected. During this period, some customer records may be populated with skeletal (partial) customer information. This is self-correcting: when the next customer file is received and re-processed, the complete customer data will be loaded automatically. No action is required on your part, and no payment or allocation data is lost. We will provide further updates as our investigation progresses.

2. identified Jul 13, 2026, 03:53 PM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring Jul 13, 2026, 05:36 PM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Jul 14, 2026, 11:29 AM UTC

   This incident has been resolved.