Resolved after 19 hours 27 minutes, affecting PROD NA3, on April 8, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Apr 08, 2026, 08:07 PM UTC
BlackLine is currently investigating an incident causing slow user session performance and unexpected logouts for some users. The engineering team is actively working to identify the root cause and restore normal service. This post serves as an initial notification to clients, acknowledging the issue and assuring them that it is being treated with the highest priority. Further updates will be provided as the investigation progresses.
- monitoring Apr 08, 2026, 09:00 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 09, 2026, 03:35 PM UTC
This incident has been resolved.
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