Resolved after 11 hours 2 minutes, affecting SB NA3 and SB EU3 and 1 more, on April 18, 2026.
We are continuing to work on a fix for this issue.
Affected components
SB NA3SB EU3SB AP1SB ME2
Update timeline
- investigating Apr 18, 2026, 01:07 PM UTC
Customers may be experiencing an issue where few applications will not be accessible in Sandbox environment. BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.
- investigating Apr 18, 2026, 10:30 PM UTC
We are continuing to investigate this issue.
- identified Apr 18, 2026, 10:30 PM UTC
The issue has been identified and a fix is being implemented.
- identified Apr 18, 2026, 10:52 PM UTC
We are continuing to work on a fix for this issue.
- identified Apr 19, 2026, 12:08 AM UTC
We are continuing to work on a fix for this issue.
- resolved Apr 19, 2026, 12:09 AM UTC
This incident has been resolved.
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