Resolved after 2 hours 40 minutes, affecting SB NA3 and PROD NA3, on April 29, 2026.
BlackLine has confirmed that the service is fully operational for FTP Automation service for Production and Sandbox environments, we apologize for any inconvenience this issue may have caused.
Affected components
Update timeline
- identified Apr 29, 2026, 05:06 PM UTC
Studio customers may be experiencing an issue where FTP Automation files have not been getting uploaded. BlackLine teams have identified the cause and are developing a fix for the issue.
- identified Apr 29, 2026, 07:55 PM UTC
We are continuing to work on a fix for this issue.
- resolved Apr 29, 2026, 08:09 PM UTC
BlackLine has confirmed that the service is fully operational for FTP Automation service for Production and Sandbox environments, we apologize for any inconvenience this issue may have caused.
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