Blackline incident
User Session Performance Degradation & getting connection error when attempting to login na3 prod and SB - FCM
Minor Vendor's status page →
Resolved after 53 minutes, affecting SB NA3 and PROD NA3, on May 13, 2026.
We are continuing to monitor for any further issues.
Affected components
SB NA3PROD NA3
Update timeline
- investigating May 13, 2026, 03:28 PM UTC
Customers may be experiencing an issue where User Session Performance Degradation in NA3 Prod and SB. BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.
- identified May 13, 2026, 04:09 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 13, 2026, 04:33 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring May 13, 2026, 05:09 PM UTC
We are continuing to monitor for any further issues.
- resolved May 13, 2026, 05:10 PM UTC
This incident has been resolved.
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