Resolved after 6 hours 43 minutes, affecting PROD NA3, on May 6, 2026.
Our engineering team has addressed the underlying issue related to the rollover event. Full connectivity to transfer.blackline.com has been restored, and all file transfer and import capabilities are functioning normally. We will continue to actively monitor the service to ensure ongoing stability.
Affected components
Update timeline
- identified May 06, 2026, 11:17 PM UTC
Details: Following a recent system rollover event, we have identified that a subset of users may be experiencing connectivity problems or are temporarily unable to access the SFTP server. Customer Impact: Users attempting to connect, upload, or download files via transfer.blackline.com may encounter connection timeouts or access failures. If you are not currently performing SFTP file transfers, there is no impact on your other BlackLine services.
- monitoring May 06, 2026, 11:23 PM UTC
Our engineering team has addressed the underlying issue related to the rollover event. Full connectivity to transfer.blackline.com has been restored, and all file transfer and import capabilities are functioning normally. We will continue to actively monitor the service to ensure ongoing stability.
- resolved May 07, 2026, 06:00 AM UTC
This incident has been resolved.
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