Resolved after 4 hours 29 minutes, affecting PROD NA3 and PROD EU3, on December 19, 2025.
BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.
Affected components
Update timeline
- investigating Dec 19, 2025, 08:51 PM UTC
Customers may be encountering an error when running reports intermittently. BlackLine teams are continuing to investigate the issue. We will provide regular updates on this page until the issue is resolved.
- investigating Dec 19, 2025, 10:33 PM UTC
BlackLine teams are continuing to investigate the issue. We will provide regular updates on this page until the issue is resolved.
- identified Dec 19, 2025, 11:26 PM UTC
Customers may be encountering an error when running reports intermittently. BlackLine teams have identified the cause and are working to deploy a fix for the issue.
- monitoring Dec 19, 2025, 11:27 PM UTC
BlackLine has deployed a fix for reporting error. You should be able to resume normal activities. We will continue to monitor the situation to ensure there are no additional issues. We will confirm when the service is fully operational.
- resolved Dec 20, 2025, 01:20 AM UTC
BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.
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