Blackline incident
NA3 - Multiple Clients - ‘FTP file was not found’ - FCM
Minor Vendor's status page →
Resolved after 2 hours 26 minutes, affecting PROD NA3, on January 24, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
PROD NA3
Update timeline
- investigating Jan 24, 2026, 06:05 PM UTC
Customers may be experiencing an issue where FTP file was not found. BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.
- identified Jan 24, 2026, 06:35 PM UTC
Customers may be experiencing an issue where FTP file was not found. BlackLine teams have identified the cause and are developing a fix for the issue.
- monitoring Jan 24, 2026, 07:27 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 24, 2026, 08:31 PM UTC
This incident has been resolved.
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