Blackline incident

Production NA3 (G03P01) SSO Okta issue - users unable to login

Resolved after 34 minutes, affecting PROD NA3, on January 19, 2026.

investigating Jan 19, 2026, 04:52 AM UTC

Customers may be experiencing an issue where "login to SSO Okta & might be getting an error Failure to login". BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.

Started
Jan 19, 2026, 04:52 AM UTC
Resolved
Jan 19, 2026, 05:27 AM UTC
Duration
34m
Detected by Pingoru
Jan 19, 2026, 04:52 AM UTC

Affected components

PROD NA3

Update timeline

  1. investigating Jan 19, 2026, 04:52 AM UTC

    Customers may be experiencing an issue where "login to SSO Okta & might be getting an error Failure to login". BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.

  2. resolved Jan 19, 2026, 05:27 AM UTC

    This incident has been resolved.

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