Resolved after 4 hours 25 minutes, affecting SB NA3, on November 11, 2025.
BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.
Affected components
Update timeline
- investigating Nov 11, 2025, 01:14 PM UTC
Customers may be experiencing an issue while creating and running import definitions on SandBox environment. BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.
- investigating Nov 11, 2025, 04:34 PM UTC
BlackLine teams are continuing to investigate the issue. We will provide regular updates on this page until the issue is resolved.
- identified Nov 11, 2025, 05:39 PM UTC
Customers may be experiencing an issue while creating and running import definitions in the SandBox environment. BlackLine teams have identified the cause and are working to deploy a fix.
- resolved Nov 11, 2025, 05:40 PM UTC
BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.
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