Resolved after 20 minutes, affecting PROD NA3, on December 16, 2025.
BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.
Affected components
Update timeline
- investigating Dec 16, 2025, 05:06 PM UTC
Customers may be experiencing an issue where matching imports are failing. BlackLine teams are continuing to investigate the issue. We will provide regular updates on this page until the issue is resolved.
- identified Dec 16, 2025, 05:10 PM UTC
Customers may be experiencing an issue where matching imports are failing. BlackLine teams have identified the cause and are working to deploy a fix for the issue.
- monitoring Dec 16, 2025, 05:11 PM UTC
After deploying a fix for matching imports that were failing, we are continuing to monitor the situation to ensure there are no additional issues. We will confirm when the service is fully operational.
- resolved Dec 16, 2025, 05:27 PM UTC
BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.
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