Resolved after 9 hours 24 minutes, affecting PROD US2 and SB US2 and 1 more, on November 16, 2025.
After deploying a fix for import jobs, we are continuing to monitor the situation to ensure there are no additional issues. We will confirm when the service is fully operational.
Affected components
Update timeline
- identified Nov 17, 2025, 05:33 AM UTC
A small subset of customers may be experiencing an issue where import jobs are not processed successfully with an encryption error. BlackLine teams have identified the cause and have developed a fix. BlackLine will deploy a rolling deployment of a patch that includes draining the services that support import jobs. We will deploy first to the Sandbox environments and then to Production environments.
- monitoring Nov 17, 2025, 07:24 AM UTC
After deploying a fix for import jobs, we are continuing to monitor the situation to ensure there are no additional issues. We will confirm when the service is fully operational.
- resolved Nov 17, 2025, 08:12 AM UTC
This incident has been resolved.
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