Volusion Outage History
Volusion is up right nowPingoru has recorded 51 incidents for Volusion: 27 in the last 12 months and 13 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 8 of 720 (1%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 1 | 3 of 720 (0%) |
| July 2026 | 3 | 11 of 744 (1%) |
| August 2026 | 5 | 205 of 744 (28%) |
| September 2026 | 1 | 1 of 720 (0%) |
| October 2026 | 6 | 38 of 591 (6%) |
Incidents, newest first
Major October 29, 2025 Outage With Third Party Email Service Provider 22h 4m Email Services
Started Oct 29, 2025, 04:25 PM UTC· resolved Oct 30, 2025, 02:29 PM UTC
- investigating Oct 29, 2025, 04:25 PM UTC
We have received reports that there is currently an outage with one of our third party email service providers. This may cause issues when logging into emails. We will continue to monitor this issue and provide updates as soon as we know more.
- identified Oct 29, 2025, 06:19 PM UTC
We have evidence that the issue is related to the global Microsoft Azure outage. We will continue to post updates as they become available.
- identified Oct 30, 2025, 02:29 PM UTC
With the conclusion of the global Microsoft Azure event, our third party email service provider has resolved their outage and services have been restored.
- resolved Oct 30, 2025, 02:29 PM UTC
This incident has been resolved.
Minor October 22, 2025 Intermittent Checkout Failure 1d Merchant Storefronts
Started Oct 22, 2025, 04:54 PM UTC· resolved Oct 23, 2025, 05:25 PM UTC
- investigating Oct 22, 2025, 04:54 PM UTC
We are currently investigating an intermittent issue affecting the Premium Checkout process. Some orders are failing to display in the admin dashboard however checkout and order submission is not affected. The immediate workaround for merchants to view affected orders has been to bulk update the order with an existing payment method. Our team is actively working to diagnose and resolve the root cause of the payment method failure.
- identified Oct 22, 2025, 06:57 PM UTC
We have identified the cause of the order display issue and we are working on applying a fix.
- resolved Oct 23, 2025, 05:25 PM UTC
We have a fix in place and can confirm that this incident is resolved.
Minor October 16, 2025 Intermittent Issues with Paypal Components 4h 28m Payment Gateway Services
Started Oct 16, 2025, 05:32 PM UTC· resolved Oct 16, 2025, 10:01 PM UTC
- investigating Oct 16, 2025, 05:32 PM UTC
Merchants that are currently using PPCP with the setting 'Show Paypal Credit/Debit Card Fields' are experiencing issues with the credit card fields not allowing entries. However, standard Paypal is still operable if that setting is not selected. We are working to resolve this issue and will post updates as soon as possible.
- investigating Oct 16, 2025, 06:33 PM UTC
We are seeing intermittent issues with Paypal loading across the Volusion platform. This is related to an incident with Paypal which they are currently working on resolving. You can monitor the Paypal Status Page here: https://www.paypal-status.com/incident/production We will continue to provide updates as soon as they are available.
- monitoring Oct 16, 2025, 09:04 PM UTC
PayPal has resolved an issue on their end and we have confirmed that the 'Show Paypal Credit/Debit Card Fields' now correctly displays the credit card fields and allows customers to enter their information. We will continue to monitor the situation.
- resolved Oct 16, 2025, 10:01 PM UTC
This incident has been resolved.
Major October 15, 2025 Phone With an Expert Temporarily Unavailable 8h 59m Support
Started Oct 15, 2025, 06:24 PM UTC· resolved Oct 16, 2025, 03:24 AM UTC
- investigating Oct 15, 2025, 06:24 PM UTC
Our phone support feature is temporarily unavailable. We are working to resolve this as quickly as possible, and will update as soon as possible. In the meantime, please reach out with any support issues by chat or email us at [email protected]
- identified Oct 15, 2025, 06:54 PM UTC
Our phone provider is experiencing an outage. In the meantime, please reach out with any support issues by chat or email us at [email protected]
- resolved Oct 16, 2025, 03:24 AM UTC
Our provider has implemented a fix. Phone Support is available again during normal operating hours.
Major October 14, 2025 Downtime on Sites Due to Cloudflare Maintenance 2h 59m Merchant Storefronts
Started Oct 14, 2025, 10:44 AM UTC· resolved Oct 14, 2025, 01:43 PM UTC
- investigating Oct 14, 2025, 10:44 AM UTC
Some sites may be experiencing intermittent downtime. We have notified Cloudflare that traffic is not re-routing correctly so we can get this fixed as quickly as possible and are continuing to monitor sites.
- identified Oct 14, 2025, 01:21 PM UTC
We have identified the issue and are working to get a fix implemented as soon as possible. Merchant storefronts should be up, however support contacts and admin areas are still experiencing issues. We will continue to update as soon as we have implemented a fix.
- monitoring Oct 14, 2025, 01:43 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 14, 2025, 01:43 PM UTC
This incident has been resolved.
Minor October 13, 2025 Chat With an Expert Temporarily Unavailable 12h 50m Support
Started Oct 13, 2025, 04:38 PM UTC· resolved Oct 14, 2025, 05:28 AM UTC
- investigating Oct 13, 2025, 04:38 PM UTC
Our support feature 'Chat With an Expert' is temporarily unavailable. We are working to resolve this as quickly as possible, and will update as soon as possible. In the meantime, please reach out with any support issues by phone or email us at [email protected]
- monitoring Oct 13, 2025, 10:26 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 14, 2025, 05:28 AM UTC
This incident has been resolved.
Major October 10, 2025 Partial Outage on Some Site Designer Stores 4h 56m Merchant Storefronts
Started Oct 10, 2025, 07:37 PM UTC· resolved Oct 11, 2025, 12:34 AM UTC
- investigating Oct 10, 2025, 07:37 PM UTC
Some Site Designer storefronts are currently experiencing a partial outage. We are investigating this issue and will provide updates as soon as possible.
- monitoring Oct 10, 2025, 08:06 PM UTC
We identified that this issue was related to an incident with Cloudflare where Rate Limiting rules were triggered too early, causing sites to return 522 errors. This incident has been resolved and we are no longer seeing these errors. We will continue to monitor for any further issues.
- resolved Oct 11, 2025, 12:34 AM UTC
This incident has been resolved.
Critical October 2, 2025 Errors on Sites' Admin Login Page 29m Merchant Dashboard
Started Oct 02, 2025, 12:38 PM UTC· resolved Oct 02, 2025, 01:08 PM UTC
- investigating Oct 02, 2025, 12:38 PM UTC
Errors are occurring on the admin login page on stores. We are working to resolve this issue as quickly as possible and will update with additional information as soon as it is available. Storefronts are not affected by this issue.
- identified Oct 02, 2025, 12:39 PM UTC
We have identified the cause of the admin login issues and are working on a solution.
- resolved Oct 02, 2025, 01:08 PM UTC
This incident has been resolved and admin login is now fully functional.
Major September 30, 2025 Outage With Spreedly May Cause Payments Issues 3h 15m Payment Gateway Services
Started Sep 30, 2025, 06:48 PM UTC· resolved Sep 30, 2025, 10:03 PM UTC
- investigating Sep 30, 2025, 06:48 PM UTC
Spreedly is currently experiencing an outage which may affect payments on Volusion stores using Spreedly, including stores using gateways such as Authorize.net which are connected using Spreedly as a payment orchestration layer. For updates, see the Spreedly status page here: https://status.spreedly.com/
- monitoring Sep 30, 2025, 07:14 PM UTC
Spreedly has identified the issue affecting payments and has implemented a fix. We are continuing to monitor our Volusion stores until the issue is fully resolved. For updates, see the Spreedly status page here: https://status.spreedly.com/
- resolved Sep 30, 2025, 10:03 PM UTC
This incident has been resolved.
Notice September 18, 2025 Some Site Designer Stores Are Down 20m Merchant Storefronts
Started Sep 18, 2025, 03:51 PM UTC· resolved Sep 18, 2025, 04:11 PM UTC
- investigating Sep 18, 2025, 03:51 PM UTC
Some Site Designer sites are currently down. We are investigating this issue and will provide updates as soon as possible.
- resolved Sep 18, 2025, 04:11 PM UTC
Sites are now operational, and the issue has been resolved. The downtime was caused by issues with logins and tokens from our third-party cloud hosting provider, which led to some request failures.
Notice July 23, 2025 Order Confirmation Email Disruption 19h 12m Email Services
Started Jul 23, 2025, 06:26 PM UTC· resolved Jul 24, 2025, 01:39 PM UTC
- monitoring Jul 23, 2025, 06:26 PM UTC
We began experiencing issues with store-generated emails being dropped from the system at 11:35am Central Time. Order confirmation emails stopped sending around that time and resumed at around 1:11pm Central Time. Order notifications for orders received since 11:35am can be resent by navigating to the new order and using the dropdown for Select Email under Invoices/Shipping. Select "Invoice (To Customer)" and click "Resend Email".
- resolved Jul 24, 2025, 01:39 PM UTC
This incident has been resolved.
Critical July 14, 2025 Issues when logging into admin 20h 25m Merchant Dashboard
Started Jul 14, 2025, 05:44 PM UTC· resolved Jul 15, 2025, 02:10 PM UTC
- investigating Jul 14, 2025, 05:44 PM UTC
There is currently an issue with Admin logins giving an internal server error. We are currently investigating this and will update as soon as possible.
- monitoring Jul 14, 2025, 07:58 PM UTC
A fix has been implemented and we are monitoring the results. Admins should be able to log into their store dashboards normally. If you are still seeing an error, try clearing your browser cache.
- resolved Jul 15, 2025, 02:10 PM UTC
This incident has been resolved.
Major June 19, 2025 Admin Dashboard Failed Login 1h 40m Merchant Dashboard
Started Jun 19, 2025, 05:19 PM UTC· resolved Jun 19, 2025, 07:00 PM UTC
- investigating Jun 19, 2025, 05:19 PM UTC
We are receiving reports from merchants that they are getting an error when attempting to log into the admin area of their store. We are currently investigating this and will update you here as soon as possible.
- investigating Jun 19, 2025, 05:46 PM UTC
We have resolved the issue and are continuing to monitor.
- monitoring Jun 19, 2025, 05:47 PM UTC
A fix has been implemented.
- resolved Jun 19, 2025, 07:00 PM UTC
This incident has been resolved.
Critical June 16, 2025 Chat Support Not Loading 3h 36m Third-Party Services
Started Jun 16, 2025, 06:30 PM UTC· resolved Jun 16, 2025, 10:06 PM UTC
- investigating Jun 16, 2025, 06:30 PM UTC
We have received and confirmed reports that our 3rd party chat software is not loading. If you need immediate support reach out to us by email or phone and we will assist you as soon as possible.
- monitoring Jun 16, 2025, 08:11 PM UTC
We have implemented a fix and will continue to monitor the situation.
- resolved Jun 16, 2025, 10:06 PM UTC
This incident has been resolved.
Critical June 12, 2025 Some Sites Experiencing Downtime 3h 40m Merchant Storefronts
Started Jun 12, 2025, 06:12 PM UTC· resolved Jun 12, 2025, 09:52 PM UTC
- investigating Jun 12, 2025, 06:12 PM UTC
Some sites are currently experiencing downtime, we are currently investigating this issue and will post updates as soon as further information is available.
- identified Jun 12, 2025, 06:52 PM UTC
The issue has been identified. Google Cloud Platform, a major cloud hosting provider, is having a major outage, which is affecting other providers like Cloudflare. We apologize for the inconvenience. You can track the progress of this outage at the following sites: Pingdom Outage Tracker: https://www.pingdom.com/outages/ Cloudflare Status Page https://www.cloudflarestatus.com/ Google Cloud Platform https://status.cloud.google.com/
- monitoring Jun 12, 2025, 08:29 PM UTC
Sites are coming back up as Google Cloud recovers from the incident. We are continuing to monitor and you can track the progress of this outage at: Pingdom Outage Tracker: https://www.pingdom.com/outages/ Cloudflare Status Page https://www.cloudflarestatus.com/ Google Cloud Platform https://status.cloud.google.com/
- resolved Jun 12, 2025, 09:52 PM UTC
This incident has been resolved and all sites should be functional.
Critical May 29, 2025 Some Stores Cannot Take Payments 15d 3h Payment Gateway Services
Started May 29, 2025, 03:12 PM UTC· resolved Jun 13, 2025, 06:28 PM UTC
- investigating May 29, 2025, 03:12 PM UTC
We are receiving reports that some stores are reporting errors at checkout that prevent customers from placing orders by credit card. We are investigating and will post updates here as they become available. If you have an issue, please report it to our Customer Experience team.
- investigating May 29, 2025, 04:01 PM UTC
We’ve identified a temporary fix for the checkout issue affecting some merchants and are actively working toward a resolution. If you're currently experiencing problems with the checkout process on your store, please contact our Customer Experience team for support. We’ll continue to share updates here as soon as new information becomes available. Thank you for your continued patience.
- monitoring May 29, 2025, 08:52 PM UTC
A fix has been implemented. If you see any issues regarding the front or back end of your website, please contact our Customer Experience team.
- resolved Jun 13, 2025, 06:28 PM UTC
This incident has been resolved.
Minor May 27, 2025 The Premium Checkout Feature is Down 2h 53m Merchant Storefronts
Started May 27, 2025, 06:15 PM UTC· resolved May 27, 2025, 09:08 PM UTC
- investigating May 27, 2025, 06:15 PM UTC
The Premium checkout feature is currently experiencing an outage. We are working quickly to investigate and resolve this issue and will post updates as soon as possible.
- monitoring May 27, 2025, 07:24 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 27, 2025, 09:08 PM UTC
This incident has been resolved.
Critical May 27, 2025 Some stores have reported downtime 3h 39m Merchant Storefronts, Merchant Dashboard
Started May 27, 2025, 05:26 PM UTC· resolved May 27, 2025, 09:06 PM UTC
- investigating May 27, 2025, 05:26 PM UTC
We have received reports of downtime and are currently investigating. We will update you here as soon as possible.
- monitoring May 27, 2025, 05:30 PM UTC
We have identified the fix and have implemented it. Stores are now back up and we are currently monitoring the fix.
- resolved May 27, 2025, 09:06 PM UTC
This incident has been resolved.
Major May 8, 2025 Failure To Receive Order Notification Emails 20h 52m Email Services
Started May 08, 2025, 04:27 PM UTC· resolved May 09, 2025, 01:19 PM UTC
- investigating May 08, 2025, 04:27 PM UTC
We are receiving reports that merchants have stopped receiving order notifications. We've identified a potential issue and implemented a change to restore functionality to system generated emails. At this time there is still an intermittent issue. We will post updates here as they become available.
- monitoring May 08, 2025, 08:50 PM UTC
We have implemented a fix for system generated emails and we are continuing to monitor.
- resolved May 09, 2025, 01:19 PM UTC
This incident has been resolved.
Notice April 27, 2025 Some Site Designer Stores May Experience Intermittent Connectivity 1d 1h Merchant Storefronts
Started Apr 27, 2025, 02:46 PM UTC· resolved Apr 28, 2025, 04:12 PM UTC
- investigating Apr 27, 2025, 02:46 PM UTC
Our teams were alerted to an incident that could impact the connectivity of some Site Designer stores. We will post here as updates become available.
- identified Apr 27, 2025, 04:04 PM UTC
We've stabilized the application while we work on a more permanent fix.
- monitoring Apr 27, 2025, 04:18 PM UTC
We are monitoring the stability for any further issues.
- monitoring Apr 28, 2025, 02:55 PM UTC
We have identified a root cause and are working on a permanent fix. We'll continue to monitor for stability and post updates here as they become available.
- resolved Apr 28, 2025, 04:12 PM UTC
This incident has been resolved.
Major April 23, 2025 Partial outages on stores using Site Designer 17h 13m Merchant Storefronts
Started Apr 23, 2025, 09:43 PM UTC· resolved Apr 24, 2025, 02:57 PM UTC
- investigating Apr 23, 2025, 09:43 PM UTC
We are noticing partial outages on stores using site designer. We are currently investigating and will update you here as soon as possible.
- monitoring Apr 23, 2025, 10:58 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 24, 2025, 02:57 PM UTC
This incident has been resolved.
Minor April 22, 2025 FTP Access – Intermittent Connectivity Issues 35d 2h FTP
Started Apr 22, 2025, 03:42 PM UTC· resolved May 27, 2025, 06:12 PM UTC
- investigating Apr 22, 2025, 03:42 PM UTC
We have confirmed that merchants are currently experiencing intermittent connectivity issues with the FTP access process. Our engineering team is actively investigating the issue. We will provide updates here as more information becomes available. Thank you for your patience.
- investigating Apr 23, 2025, 12:02 AM UTC
We are still investigating but are implemented a temporary fix. We will provide updates regarding the main investigation here as more information becomes available. Thank you for your continued patience.
- investigating Apr 23, 2025, 02:50 PM UTC
We are working with our cloud hosting partner to investigate the issue further. We will provide updates regarding the main investigation here as more information becomes available. Thank you for your continued patience.
- resolved May 27, 2025, 06:12 PM UTC
This incident has been resolved.
Major April 15, 2025 Errors on Some Storefronts 3h 55m Merchant Storefronts
Started Apr 15, 2025, 05:51 PM UTC· resolved Apr 15, 2025, 09:46 PM UTC
- investigating Apr 15, 2025, 05:51 PM UTC
Some site designer stores may be experiencing intermittent downtime. We are working to resolve this issue as soon as possible and will provide ongoing updates.
- monitoring Apr 15, 2025, 07:58 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 15, 2025, 09:46 PM UTC
This incident has been resolved.