Volusion incident

Admin Dashboard Failed Login

Resolved after 1 hour 40 minutes, affecting Merchant Dashboard, on June 19, 2025.

monitoring Jun 19, 2025, 05:47 PM UTC

A fix has been implemented.

Started
Jun 19, 2025, 05:19 PM UTC
Resolved
Jun 19, 2025, 07:00 PM UTC
Duration
1h 40m
Detected by Pingoru
Jun 19, 2025, 05:19 PM UTC

Affected components

Merchant Dashboard

Update timeline

  1. investigating Jun 19, 2025, 05:19 PM UTC

    We are receiving reports from merchants that they are getting an error when attempting to log into the admin area of their store. We are currently investigating this and will update you here as soon as possible.

  2. investigating Jun 19, 2025, 05:46 PM UTC

    We have resolved the issue and are continuing to monitor.

  3. monitoring Jun 19, 2025, 05:47 PM UTC

    A fix has been implemented.

  4. resolved Jun 19, 2025, 07:00 PM UTC

    This incident has been resolved.

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