Resolved after 4 hours 7 minutes, affecting Merchant Storefronts and Merchant Dashboard, on October 7, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Oct 07, 2026, 07:56 PM UTC
We are currently investigating reports of intermittent slowness and degraded performance across our platform. Our engineering team is actively working to identify the root cause and restore normal service levels. We apologize for the inconvenience and will provide an update as soon as more information becomes available. Thank you for your patience.
- identified Oct 07, 2026, 07:57 PM UTC
The issue has been identified and a fix is being implemented.
- identified Oct 07, 2026, 07:58 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Oct 07, 2026, 09:40 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 08, 2026, 12:04 AM UTC
This incident has been resolved.
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