Resolved after 20 hours 52 minutes, affecting Email Services, on May 8, 2025.
We have implemented a fix for system generated emails and we are continuing to monitor.
Affected components
Email Services
Update timeline
- investigating May 08, 2025, 04:27 PM UTC
We are receiving reports that merchants have stopped receiving order notifications. We've identified a potential issue and implemented a change to restore functionality to system generated emails. At this time there is still an intermittent issue. We will post updates here as they become available.
- monitoring May 08, 2025, 08:50 PM UTC
We have implemented a fix for system generated emails and we are continuing to monitor.
- resolved May 09, 2025, 01:19 PM UTC
This incident has been resolved.
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