Volusion incident

Issues when logging into admin

Resolved after 20 hours 25 minutes, affecting Merchant Dashboard, on July 14, 2025.

monitoring Jul 14, 2025, 07:58 PM UTC

A fix has been implemented and we are monitoring the results. Admins should be able to log into their store dashboards normally. If you are still seeing an error, try clearing your browser cache.

Started
Jul 14, 2025, 05:44 PM UTC
Resolved
Jul 15, 2025, 02:10 PM UTC
Duration
20h 25m
Detected by Pingoru
Jul 14, 2025, 05:44 PM UTC

Affected components

Merchant Dashboard

Update timeline

  1. investigating Jul 14, 2025, 05:44 PM UTC

    There is currently an issue with Admin logins giving an internal server error. We are currently investigating this and will update as soon as possible.

  2. monitoring Jul 14, 2025, 07:58 PM UTC

    A fix has been implemented and we are monitoring the results. Admins should be able to log into their store dashboards normally. If you are still seeing an error, try clearing your browser cache.

  3. resolved Jul 15, 2025, 02:10 PM UTC

    This incident has been resolved.

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