Volusion incident

Some Sites Experiencing Downtime

Resolved after 3 hours 40 minutes, affecting Merchant Storefronts, on June 12, 2025.

monitoring Jun 12, 2025, 08:29 PM UTC

Sites are coming back up as Google Cloud recovers from the incident. We are continuing to monitor and you can track the progress of this outage at: Pingdom Outage Tracker: https://www.pingdom.com/outages/ Cloudflare Status Page https://www.cloudflarestatus.com/ Google Cloud Platform https://status.cloud.google.com/

Started
Jun 12, 2025, 06:12 PM UTC
Resolved
Jun 12, 2025, 09:52 PM UTC
Duration
3h 40m
Detected by Pingoru
Jun 12, 2025, 06:12 PM UTC

Affected components

Merchant Storefronts

Update timeline

  1. investigating Jun 12, 2025, 06:12 PM UTC

    Some sites are currently experiencing downtime, we are currently investigating this issue and will post updates as soon as further information is available.

  2. identified Jun 12, 2025, 06:52 PM UTC

    The issue has been identified. Google Cloud Platform, a major cloud hosting provider, is having a major outage, which is affecting other providers like Cloudflare. We apologize for the inconvenience. You can track the progress of this outage at the following sites: Pingdom Outage Tracker: https://www.pingdom.com/outages/ Cloudflare Status Page https://www.cloudflarestatus.com/ Google Cloud Platform https://status.cloud.google.com/

  3. monitoring Jun 12, 2025, 08:29 PM UTC

    Sites are coming back up as Google Cloud recovers from the incident. We are continuing to monitor and you can track the progress of this outage at: Pingdom Outage Tracker: https://www.pingdom.com/outages/ Cloudflare Status Page https://www.cloudflarestatus.com/ Google Cloud Platform https://status.cloud.google.com/

  4. resolved Jun 12, 2025, 09:52 PM UTC

    This incident has been resolved and all sites should be functional.

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