Resolved after 19 hours 12 minutes, affecting Email Services, on July 23, 2025.
We began experiencing issues with store-generated emails being dropped from the system at 11:35am Central Time. Order confirmation emails stopped sending around that time and resumed at around 1:11pm Central Time. Order notifications for orders received since 11:35am can be resent by navigating to the new order and using the dropdown for Select Email under Invoices/Shipping. Select "Invoice (To Customer)" and click "Resend Email".
Affected components
Update timeline
- monitoring Jul 23, 2025, 06:26 PM UTC
We began experiencing issues with store-generated emails being dropped from the system at 11:35am Central Time. Order confirmation emails stopped sending around that time and resumed at around 1:11pm Central Time. Order notifications for orders received since 11:35am can be resent by navigating to the new order and using the dropdown for Select Email under Invoices/Shipping. Select "Invoice (To Customer)" and click "Resend Email".
- resolved Jul 24, 2025, 01:39 PM UTC
This incident has been resolved.
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