Resolved after 2 hours 59 minutes, affecting Merchant Storefronts, on October 14, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Oct 14, 2025, 10:44 AM UTC
Some sites may be experiencing intermittent downtime. We have notified Cloudflare that traffic is not re-routing correctly so we can get this fixed as quickly as possible and are continuing to monitor sites.
- identified Oct 14, 2025, 01:21 PM UTC
We have identified the issue and are working to get a fix implemented as soon as possible. Merchant storefronts should be up, however support contacts and admin areas are still experiencing issues. We will continue to update as soon as we have implemented a fix.
- monitoring Oct 14, 2025, 01:43 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 14, 2025, 01:43 PM UTC
This incident has been resolved.
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