Resolved after 35 days 2 hours, affecting FTP, on April 22, 2025.
We are working with our cloud hosting partner to investigate the issue further. We will provide updates regarding the main investigation here as more information becomes available. Thank you for your continued patience.
Affected components
Update timeline
- investigating Apr 22, 2025, 03:42 PM UTC
We have confirmed that merchants are currently experiencing intermittent connectivity issues with the FTP access process. Our engineering team is actively investigating the issue. We will provide updates here as more information becomes available. Thank you for your patience.
- investigating Apr 23, 2025, 12:02 AM UTC
We are still investigating but are implemented a temporary fix. We will provide updates regarding the main investigation here as more information becomes available. Thank you for your continued patience.
- investigating Apr 23, 2025, 02:50 PM UTC
We are working with our cloud hosting partner to investigate the issue further. We will provide updates regarding the main investigation here as more information becomes available. Thank you for your continued patience.
- resolved May 27, 2025, 06:12 PM UTC
This incident has been resolved.
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