Resolved after 20 minutes, affecting Merchant Storefronts, on September 18, 2025.
Sites are now operational, and the issue has been resolved. The downtime was caused by issues with logins and tokens from our third-party cloud hosting provider, which led to some request failures.
Affected components
Merchant Storefronts
Update timeline
- investigating Sep 18, 2025, 03:51 PM UTC
Some Site Designer sites are currently down. We are investigating this issue and will provide updates as soon as possible.
- resolved Sep 18, 2025, 04:11 PM UTC
Sites are now operational, and the issue has been resolved. The downtime was caused by issues with logins and tokens from our third-party cloud hosting provider, which led to some request failures.
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