Resolved after 15 days 3 hours, affecting Payment Gateway Services, on May 29, 2025.
A fix has been implemented. If you see any issues regarding the front or back end of your website, please contact our Customer Experience team.
Affected components
Update timeline
- investigating May 29, 2025, 03:12 PM UTC
We are receiving reports that some stores are reporting errors at checkout that prevent customers from placing orders by credit card. We are investigating and will post updates here as they become available. If you have an issue, please report it to our Customer Experience team.
- investigating May 29, 2025, 04:01 PM UTC
We’ve identified a temporary fix for the checkout issue affecting some merchants and are actively working toward a resolution. If you're currently experiencing problems with the checkout process on your store, please contact our Customer Experience team for support. We’ll continue to share updates here as soon as new information becomes available. Thank you for your continued patience.
- monitoring May 29, 2025, 08:52 PM UTC
A fix has been implemented. If you see any issues regarding the front or back end of your website, please contact our Customer Experience team.
- resolved Jun 13, 2025, 06:28 PM UTC
This incident has been resolved.
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