Volusion incident

Chat Support Not Loading

Critical Vendor's status page →

Resolved after 3 hours 36 minutes, affecting Third-Party Services, on June 16, 2025.

monitoring Jun 16, 2025, 08:11 PM UTC

We have implemented a fix and will continue to monitor the situation.

Started
Jun 16, 2025, 06:30 PM UTC
Resolved
Jun 16, 2025, 10:06 PM UTC
Duration
3h 36m
Detected by Pingoru
Jun 16, 2025, 06:30 PM UTC

Affected components

Third-Party Services

Update timeline

  1. investigating Jun 16, 2025, 06:30 PM UTC

    We have received and confirmed reports that our 3rd party chat software is not loading. If you need immediate support reach out to us by email or phone and we will assist you as soon as possible.

  2. monitoring Jun 16, 2025, 08:11 PM UTC

    We have implemented a fix and will continue to monitor the situation.

  3. resolved Jun 16, 2025, 10:06 PM UTC

    This incident has been resolved.

Your product runs on more than Volusion

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.

Cloudflare Amazon Web Services Twilio Stripe Slack Okta Figma GitHub Datadog Vercel OpenAI Google Cloud
Add your stack →