Resolved after 12 hours 50 minutes, affecting Support, on October 13, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Support
Update timeline
- investigating Oct 13, 2025, 04:38 PM UTC
Our support feature 'Chat With an Expert' is temporarily unavailable. We are working to resolve this as quickly as possible, and will update as soon as possible. In the meantime, please reach out with any support issues by phone or email us at [email protected]
- monitoring Oct 13, 2025, 10:26 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 14, 2025, 05:28 AM UTC
This incident has been resolved.
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