Volusion incident

Partial Outage on Some Site Designer Stores

Resolved after 4 hours 56 minutes, affecting Merchant Storefronts, on October 10, 2025.

monitoring Oct 10, 2025, 08:06 PM UTC

We identified that this issue was related to an incident with Cloudflare where Rate Limiting rules were triggered too early, causing sites to return 522 errors. This incident has been resolved and we are no longer seeing these errors. We will continue to monitor for any further issues.

Started
Oct 10, 2025, 07:37 PM UTC
Resolved
Oct 11, 2025, 12:34 AM UTC
Duration
4h 56m
Detected by Pingoru
Oct 10, 2025, 07:37 PM UTC

Affected components

Merchant Storefronts

Update timeline

  1. investigating Oct 10, 2025, 07:37 PM UTC

    Some Site Designer storefronts are currently experiencing a partial outage. We are investigating this issue and will provide updates as soon as possible.

  2. monitoring Oct 10, 2025, 08:06 PM UTC

    We identified that this issue was related to an incident with Cloudflare where Rate Limiting rules were triggered too early, causing sites to return 522 errors. This incident has been resolved and we are no longer seeing these errors. We will continue to monitor for any further issues.

  3. resolved Oct 11, 2025, 12:34 AM UTC

    This incident has been resolved.

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