TeleSign Outage History

Started Aug 18, 2026, 10:02 PM UTC· resolved Aug 18, 2026, 11:45 PM UTC

1. investigating Aug 18, 2026, 10:02 PM UTC

   Start Time: 2:52PM PDT - 8/18/26 End Time: Ongoing We received notification that Claro Comunicacion Celular S.A (Comcel S.A) (732/101) from Colombia (CO) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01222254

2. resolved Aug 18, 2026, 11:45 PM UTC

   Start Time: 2:52PM PDT - 8/18/26 End Time: 3:08PM PDT - 8/18/26 We received notification that the network issues previously reported by Claro Comunicacion Celular S.A (Comcel S.A) (732/101) from Colombia (CO) have been resolved. [OPERATOR NAME] end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01222254

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Started Aug 18, 2026, 05:55 PM UTC· resolved Aug 18, 2026, 07:00 PM UTC

1. investigating Aug 18, 2026, 05:55 PM UTC

   Start Time: 10:46 AM PST- 08/18/26 End Time: Ongoing We received notification that Tele2 (250/03;05;09;12;17;19;20;38;39;42;56) from Russia (RU) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01222153

2. resolved Aug 18, 2026, 07:00 PM UTC

   Start Time: 10:46 AM PST- 08/18/26 End Time: 11:45 AM PST- 08/18/26 We received notification that the network issues previously reported by Tele2 (250/03;05;09;12;17;19;20;38;39;42;56) from Russia (RU) have been resolved. Tele2 (250/03;05;09;12;17;19;20;38;39;42;56) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01222153

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Started Aug 18, 2026, 10:09 AM UTC· resolved Aug 18, 2026, 12:05 PM UTC

1. investigating Aug 18, 2026, 10:09 AM UTC

   Start Time: 02:51AM PDT- 08/18/26 End Time: Ongoing We received notification that Lycamobile Limited (234/26) from United Kingdom (GB) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01221875

2. resolved Aug 18, 2026, 12:05 PM UTC

   Start Time: 02:51AM PDT - 08/18/26 End Time: 04:44AM PDT - 08/18/26 We received notification that the network issues previously reported by Lycamobile Limited (234/26) from United Kingdom (GB) have been resolved. Lycamobile Limited (234/26) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01221875

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Started Aug 18, 2026, 04:29 AM UTC· resolved Aug 18, 2026, 06:24 AM UTC

1. investigating Aug 18, 2026, 04:29 AM UTC

   Start Time: 09:21PM PDT - 08/17/26 End Time: Ongoing We received notification that Max Mobile (T-Mobile) (232/03) from Austria (AT) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01221741

2. resolved Aug 18, 2026, 06:24 AM UTC

   Start Time: 09:21PM PDT - 08/17/26 End Time: 10:37PM PDT - 08/17/26 We received notification that the network issues previously reported by Max Mobile (T-Mobile) (232/03) from Austria (AT) have been resolved. Max Mobile (T-Mobile) (232/03) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01221741

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Started Aug 15, 2026, 10:39 PM UTC· resolved Aug 17, 2026, 05:24 AM UTC

1. investigating Aug 15, 2026, 10:39 PM UTC

   Start Time: 02:40pm PDT - 08/15/26 End Time: Ongoing We are currently experiencing issues with 2-Way SMS delivery toward China (CN) . Please note that all DSC are impacted. Our team is investigating this issue and we will inform you once we come to a resolution. SF 01220809

2. resolved Aug 17, 2026, 05:24 AM UTC

   Start Time: 2:40 PM PDT - 08/15/26 End Time: 10:23 PM PDT - 08/16/26 Previously reported issues with 2-Way SMS delivery toward China (CN) have been resolved. End users should no longer experience any issues as all services are back to functioning properly. We apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact [email protected]. SF 01220809

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Started Aug 15, 2026, 03:25 PM UTC· resolved Aug 15, 2026, 06:32 PM UTC

1. investigating Aug 15, 2026, 03:25 PM UTC

   Start Time: 08:18AM PT - 08/15/26 End Time: Ongoing We received notification that Lycamobile Limited (234/26) from United Kingdom (GB) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF01220745

2. resolved Aug 15, 2026, 06:32 PM UTC

   Start Time: 08:18AM PT - 08/15/26 End Time: 11:31AM PT - 08/15/26 We received notification that the network issues previously reported by Lycamobile Limited (234/26) from United Kingdom (GB) have been resolved. Lycamobile Limited (234/26) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01220745

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Started Aug 15, 2026, 04:51 AM UTC· resolved Aug 15, 2026, 09:57 PM UTC

1. investigating Aug 15, 2026, 04:51 AM UTC

   Start Time: 09:28 PM PST - 08/14/26 End Time: Ongoing We received notification that Irancell (MTN) (432/35) from Iran (IR) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01220570

2. resolved Aug 15, 2026, 09:57 PM UTC

   Start Time: 09:28 PM PST - 08/14/26 End Time: 1:28 PM PST - 08/15/26 We received notification that the network issues previously reported by Irancell (MTN) (432/35) from Iran (IR) have been resolved. Irancell (MTN) (432/35) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01220570

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Started Aug 13, 2026, 10:22 AM UTC· resolved Aug 13, 2026, 11:59 AM UTC

1. investigating Aug 13, 2026, 10:22 AM UTC

   Start Time: 3:15 AM PST - 08/13/26 End Time: Ongoing We received notification that Dito Telecommunity (515/66) from Philippines (PH) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01219469

2. resolved Aug 13, 2026, 11:59 AM UTC

   Start Time: 3:15 AM PST - 08/13/26 End Time: 4:25 AM PST - 08/13/26 We received notification that the network issues previously reported by Dito Telecommunity (515/66) from Philippines (PH) have been resolved. Dito Telecommunity (515/66) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01219469

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Started Aug 13, 2026, 10:00 AM UTC· resolved Aug 13, 2026, 12:03 PM UTC

1. investigating Aug 13, 2026, 10:00 AM UTC

   Start Time: 2:55 AM PDT - 08/13/26 End Time: Ongoing We received notification that Jazz (410/01;07) from Pakistan (PK) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01219447

2. resolved Aug 13, 2026, 12:03 PM UTC

   Start Time: 2:55 AM PDT - 08/13/26 End Time: 4:38 AM PDT - 08/13/26 We received notification that the network issues previously reported by Jazz (410/01;07) from Pakistan (PK) have been resolved. Jazz (410/01;07) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01219447

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Started Aug 13, 2026, 09:57 AM UTC· resolved Aug 13, 2026, 11:34 AM UTC

1. investigating Aug 13, 2026, 09:57 AM UTC

   Start Time: 2:48AM PDT - 8/13/26 End Time: Ongoing We received notification that Netcom - Telia (242/02;05) from Norway (NO) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01219444

2. resolved Aug 13, 2026, 11:34 AM UTC

   Start Time: 2:48 AM PDT - 08/13/26 End Time: 4 AM PDT - 08/13/26 We received notification that the network issues previously reported by Netcom - Telia (242/02;05) from Norway (NO) have been resolved. Netcom - Telia (242/02;05) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01219444

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Started Aug 13, 2026, 04:51 AM UTC· resolved Aug 13, 2026, 08:00 AM UTC

1. investigating Aug 13, 2026, 04:51 AM UTC

   Issue: US Operator - All MNOs Quality degradation Date: 08/12/26 Start Time: 09:30 PM PST 08/12/26 End Time: Ongoing Summary: We currently experience quality degradation toward Country All MNOs. SMS messages towards these operator(s) may face delays or difficulties in delivery. Telesign is engaged with carrier partners for updates on resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact [email protected].

2. investigating Aug 13, 2026, 05:33 AM UTC

   Issue: US Operator - All MNOs Quality degradation Date: 08/12/2026 Start Time: 09:30 PM PST 08/12/26 End Time: 09:45 PM PST 08/12/26 Summary: We currently experience quality degradation toward Country All MNOs. SMS messages towards these operator(s) may face delays or difficulties in delivery. Telesign is engaged with carrier partners for updates on resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact [email protected].

3. resolved Aug 13, 2026, 08:00 AM UTC

   Issue: US Operator - All MNOs Quality degradation Date: 08/12/2026 Start Time: 09:30 PM PST 08/12/26 End Time: 09:45 PM PST 08/12/26 Summary: Quality degradation towards all MNOs has been resolved. SMS delivery is now operating normally. We apologize for any inconvenience caused and appreciate your patience. If you have any questions, please contact [email protected].

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Started Aug 12, 2026, 10:09 PM UTC· resolved Aug 13, 2026, 10:52 AM UTC

1. investigating Aug 12, 2026, 10:09 PM UTC

   Date: 08/13/26 Start Time: 02:10 PM PDT End Time: Ongoing We received notification from our partner that PhoneID Contact Match and Sim Swap addons are currently having issues in Canada, which may cause some delays. We will inform you once there is a resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service window. If you have any questions, please contact us at [email protected].

2. resolved Aug 13, 2026, 10:52 AM UTC

   Date: 08/12/26 Start Time: 02:10 PM PDT End Time: 04:30 PM PDT We received notification from our partner that the issue previously noticed in Canada has been resolved. End users should no longer experience delays, as all services are back to functioning properly.

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Started Aug 12, 2026, 12:07 AM UTC· resolved Aug 12, 2026, 05:50 AM UTC

1. identified Aug 12, 2026, 12:07 AM UTC

   Date: 08/11/25 Start Time: 15:43 PM PDT End Time: Ongoing We received notification from our partner that Phone ID (contact_match and sim_swap) is currently having issues in United Kingdom (GB) - Hutchison 3G UK Ltd, which may cause some delays. We will inform you once there is a resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service window. If you have any questions, please contact us at [email protected].

2. resolved Aug 12, 2026, 05:50 AM UTC

   Date: 08/11/25 Start Time: 15:43 PM PDT End Time: 21:38 PM PDT We received notification from our partner that the issue previously noticed in United Kingdom (GB) - Hutchison 3G UK Ltd has been resolved. End users should no longer experience delays, as all services are back to functioning properly.

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Started Aug 11, 2026, 08:34 PM UTC· resolved Aug 11, 2026, 10:05 PM UTC

1. identified Aug 11, 2026, 08:34 PM UTC

   Date: 8/11/26 Start Time: 12:45PM PDT End Time: Ongoing Summary: We currently experience quality degradation toward Country United States (US) - ATT Mobility (310/016;030;150;170;280;380;410;670) for 10DLC. Customers that send SMS messages to United States (US) - ATT Mobility (310/016;030;150;170;280;380;410;670) users may notice a difficulties in message delivery for 10DLC. Our competent teams are working on solving this issue. We'd like to apologize for any inconvenience and appreciate your patience during this service window. If you have any questions, please contact us at [email protected].

2. resolved Aug 11, 2026, 10:05 PM UTC

   Start Time: 12:45 PM PDT - 8/11/26 End Time: 1:52 PM PDT - 8/11/26 We received notification that the network issues previously reported by ATT Mobility (310/016;030;150;170;280;380;410;670) from United States (US) have been resolved. ATT Mobility (310/016;030;150;170;280;380;410;670) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

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Started Aug 11, 2026, 08:33 AM UTC· resolved Aug 12, 2026, 08:26 AM UTC

1. identified Aug 11, 2026, 08:33 AM UTC

   We have detected an issue with Summary reports in Teleportal not accurately showing the number of requests sent between the 10th of August and today. This has already been identified by our corresponding team and a fix is expected to be released soon.

2. resolved Aug 12, 2026, 08:26 AM UTC

   Please note that the issue with Summary reports in Teleportal not accurately showing the number of requests sent has been resolved.

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Started Aug 11, 2026, 07:30 AM UTC· resolved Aug 11, 2026, 03:39 PM UTC

1. investigating Aug 11, 2026, 07:30 AM UTC

   Start Time: 121:25 AM PST 08/11/2026 End Time: Ongoing We received notification that Compania Dominicana de Telefonos S.A. (CLARO GSM) (370/02) from Dominican Republic (DO) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01217970

2. resolved Aug 11, 2026, 03:39 PM UTC

   Start Time: 12:25 AM PST 08/11/2026 End Time: 08:01 AM PST 08/11/2026 We received notification that the network issues previously reported by Compania Dominicana de Telefonos S.A. (CLARO GSM) (370/02) from Dominican Republic (DO) have been resolved. Compania Dominicana de Telefonos S.A. (CLARO GSM) (370/02) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01217970

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Started Aug 09, 2026, 09:14 AM UTC· resolved Aug 09, 2026, 09:57 AM UTC

1. investigating Aug 09, 2026, 09:14 AM UTC

   Issue: Operator - Airtel Quality degradation Start Time: 2:00 AM PDT - 08/09/26 Summary: We received notification that Airtel networks are currently experiencing issues, and this may cause a delay in the delivery of SMS messages. Telesign is engaged with the operators for updates on resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact [email protected]. SF 01217154

2. resolved Aug 09, 2026, 09:57 AM UTC

   Issue: Operator - Airtel Quality degradation Start Time: 2:00 AM PDT - 08/09/26 End Time: 2:50 AM PDT - 08/09/26 We received notification that the network issues previously reported by Airtel have been resolved. Airtel end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01217154

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Started Aug 09, 2026, 06:27 AM UTC· resolved Aug 09, 2026, 08:11 AM UTC

1. investigating Aug 09, 2026, 06:27 AM UTC

   Start Time: 11:22 PM PDT - 08/08/26 End Time: Ongoing We received notification that Vodacom (655/01) from South Africa (ZA) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01217133

2. resolved Aug 09, 2026, 08:11 AM UTC

   Start Time: 11:22 PM PDT - 08/08/26 End Time: 12:35 AM PDT - 08/09/26 We received notification that the network issues previously reported by Vodacom (655/01) from South Africa (ZA) have been resolved. Vodacom (655/01) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01217133

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Started Aug 08, 2026, 05:16 PM UTC· resolved Aug 08, 2026, 09:25 PM UTC

1. investigating Aug 08, 2026, 05:16 PM UTC

   Start Time: 10:14 AM PST - 08/08/26 End Time: Ongoing We received notification that MTN Uganda (641/10) from Uganda (UG) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01217024

2. resolved Aug 08, 2026, 09:25 PM UTC

   Start Time: 10:14 AM PST - 08/08/26 End Time: 12:52 PM PST - 08/08/26 We received notification that the network issues previously reported by MTN Uganda (641/10) from Uganda (UG) have been resolved. MTN Uganda (641/10) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF01217024

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Started Aug 08, 2026, 03:35 PM UTC· resolved Aug 11, 2026, 01:40 AM UTC

1. investigating Aug 08, 2026, 03:35 PM UTC

   Start Time: 07:35 AM PST - 08/08/26 End Time: Ongoing We are currently experiencing issues with 2-Way SMS delivery toward Australia (AU). Please note that all DLC are impacted. Our team is investigating this issue and we will inform you once we come to a resolution. SF 01217003

2. resolved Aug 11, 2026, 01:40 AM UTC

   Start Time: 07:35 AM PST - 08/08/26 End Time: 12:40 PM PST - 08/10/26 Previously reported issues with 2-Way SMS delivery toward Australia (AU) have been resolved. End users should no longer experience any issues as all services are back to functioning properly. We apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact [email protected]. SF 01217003

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Started Aug 06, 2026, 02:51 PM UTC· resolved Aug 15, 2026, 03:32 PM UTC

1. investigating Aug 06, 2026, 02:51 PM UTC

   Start Time: 7:50 AM PDT - 08/06/26 End Time: Ongoing We are currently experiencing issues with 2-Way SMS delivery toward Italy (IT). Please note that some DSC are impacted. Our team is investigating this issue and we will inform you once we come to a resolution. SF 01216033

2. resolved Aug 15, 2026, 03:32 PM UTC

   Start Time: 07:50 AM PT - 08/06/26 End Time: 00:20 AM PT - 08/10/26 Previously reported issues with 2-Way SMS delivery toward Italy (IT) have been resolved. End users should no longer experience any issues as all services are back to functioning properly. We apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact [email protected]. SF01216033

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Started Aug 06, 2026, 11:25 AM UTC· resolved Aug 06, 2026, 01:19 PM UTC

1. investigating Aug 06, 2026, 11:25 AM UTC

   Start Time: 04:15am PDT - 08/06/26 End Time: Ongoing We received a notification that all MNOs in Bahrain (BH) are currently experiencing network issues, which may cause delays in the delivery of SMS messages. We will inform you once the operators have resolved the issue. SF 01215891, 01215890, 01215888

2. resolved Aug 06, 2026, 01:19 PM UTC

   Start Time: 04:15am PDT - 08/06/26 End Time: 05:54am PDT - 08/06/26 We received notification that the network issues previously reported by all MNOs from Bahrain (BH) have been resolved. Bahrain (BH) all MNOs end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01215891, 01215890, 01215888

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Started Aug 06, 2026, 04:41 AM UTC· resolved Aug 06, 2026, 10:05 AM UTC

1. investigating Aug 06, 2026, 04:41 AM UTC

   Issue: Operator - ENTEL PCS Telecomunicaciones (730/01;10;19) Quality degradation Start Time: 08:40pm PDT - 08/05/26 End Time: Ongoing Summary: We received notification that ENTEL PCS Telecomunicaciones (730/01;10;19) from Chile (CL) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. Telesign is engaged with the operators for updates on resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact [email protected]. SF 01215660

2. resolved Aug 06, 2026, 10:05 AM UTC

   Start Time: 08:40pm PDT - 08/05/26 End Time: 12:47am PDT - 08/06/26 We received notification that the network issues previously reported by ENTEL PCS Telecomunicaciones (730/01;10;19) from Chile (CL) have been resolved. ENTEL PCS end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01215660

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Started Aug 05, 2026, 06:37 PM UTC· resolved Aug 06, 2026, 02:41 PM UTC

1. investigating Aug 05, 2026, 06:37 PM UTC

   We have received notification that services for Phone ID Sim Swap are experiencing delays. We will inform you as soon as we receive a resolution. Date: 08/05/2026 Start Time: 04:00 AM PDT End Time: Ongoing

2. resolved Aug 06, 2026, 02:41 PM UTC

   Dear Customers and Partners, We have been informed that the issues mentioned have been resolved, and all services for the Phone ID Sim Swap product in South Africa are fully restored. Start Date: 08/05/2026 Start Time: 04:00 AM PDT End Date: 08/06/2026 End Time: 12:30 AM PDT Should any further assistance be needed, please do not hesitate to contact us at [email protected]

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Started Aug 05, 2026, 05:18 AM UTC· resolved Aug 05, 2026, 08:03 AM UTC

1. investigating Aug 05, 2026, 05:18 AM UTC

   Start Time: 10:15pm PDT - 08/04/26 End Time: Ongoing We received notification that Unitel (631/02) from Angola (AO) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01214993

2. resolved Aug 05, 2026, 08:03 AM UTC

   Start Time: 10:15pm PDT - 08/04/26 End Time: 11:55pm PDT - 08/04/26 We received notification that the network issues previously reported by Unitel (631/02) from Angola (AO) have been resolved. Unitel (631/02) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01214993

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