TeleSign incident

2-Way service interruptions China (CN) - 08/15/26

Resolved after 1 day 6 hours, affecting China, on August 15, 2026.

resolved Aug 17, 2026, 05:24 AM UTC

Start Time: 2:40 PM PDT - 08/15/26 End Time: 10:23 PM PDT - 08/16/26 Previously reported issues with 2-Way SMS delivery toward China (CN) have been resolved. End users should no longer experience any issues as all services are back to functioning properly. We apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact [email protected]. SF 01220809

Started
Aug 15, 2026, 10:39 PM UTC
Resolved
Aug 17, 2026, 05:24 AM UTC
Duration
1d 6h
Detected by Pingoru
Aug 15, 2026, 10:39 PM UTC

Affected components

China

Update timeline

  1. investigating Aug 15, 2026, 10:39 PM UTC

    Start Time: 02:40pm PDT - 08/15/26 End Time: Ongoing We are currently experiencing issues with 2-Way SMS delivery toward China (CN) . Please note that all DSC are impacted. Our team is investigating this issue and we will inform you once we come to a resolution. SF 01220809

  2. resolved Aug 17, 2026, 05:24 AM UTC

    Start Time: 2:40 PM PDT - 08/15/26 End Time: 10:23 PM PDT - 08/16/26 Previously reported issues with 2-Way SMS delivery toward China (CN) have been resolved. End users should no longer experience any issues as all services are back to functioning properly. We apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact [email protected]. SF 01220809

Your product runs on more than TeleSign

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.

Add your stack →