TeleSign incident
PhoneID - contact_match and sim_swap - Service Alert - United Kingdom (GB) - Hutchison 3G UK Ltd (234/20;94)
Resolved after 5 hours 43 minutes, affecting United Kingdom, on August 12, 2026.
Date: 08/11/25 Start Time: 15:43 PM PDT End Time: 21:38 PM PDT We received notification from our partner that the issue previously noticed in United Kingdom (GB) - Hutchison 3G UK Ltd has been resolved. End users should no longer experience delays, as all services are back to functioning properly.
Affected components
Update timeline
- identified Aug 12, 2026, 12:07 AM UTC
Date: 08/11/25 Start Time: 15:43 PM PDT End Time: Ongoing We received notification from our partner that Phone ID (contact_match and sim_swap) is currently having issues in United Kingdom (GB) - Hutchison 3G UK Ltd, which may cause some delays. We will inform you once there is a resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service window. If you have any questions, please contact us at [email protected].
- resolved Aug 12, 2026, 05:50 AM UTC
Date: 08/11/25 Start Time: 15:43 PM PDT End Time: 21:38 PM PDT We received notification from our partner that the issue previously noticed in United Kingdom (GB) - Hutchison 3G UK Ltd has been resolved. End users should no longer experience delays, as all services are back to functioning properly.
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