TeleSign incident

Operator Service Alert - Airtel

Resolved after 42 minutes, affecting EMEA - All countries, on August 9, 2026.

resolved Aug 09, 2026, 09:57 AM UTC

Issue: Operator - Airtel Quality degradation Start Time: 2:00 AM PDT - 08/09/26 End Time: 2:50 AM PDT - 08/09/26 We received notification that the network issues previously reported by Airtel have been resolved. Airtel end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01217154

Started
Aug 09, 2026, 09:14 AM UTC
Resolved
Aug 09, 2026, 09:57 AM UTC
Duration
42m
Detected by Pingoru
Aug 09, 2026, 09:14 AM UTC

Affected components

EMEA - All countries

Update timeline

  1. investigating Aug 09, 2026, 09:14 AM UTC

    Issue: Operator - Airtel Quality degradation Start Time: 2:00 AM PDT - 08/09/26 Summary: We received notification that Airtel networks are currently experiencing issues, and this may cause a delay in the delivery of SMS messages. Telesign is engaged with the operators for updates on resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact [email protected]. SF 01217154

  2. resolved Aug 09, 2026, 09:57 AM UTC

    Issue: Operator - Airtel Quality degradation Start Time: 2:00 AM PDT - 08/09/26 End Time: 2:50 AM PDT - 08/09/26 We received notification that the network issues previously reported by Airtel have been resolved. Airtel end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01217154

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