TeleSign Outage History

Started Sep 03, 2026, 04:26 PM UTC· resolved Sep 03, 2026, 07:47 PM UTC

1. investigating Sep 03, 2026, 04:26 PM UTC

   Issue: Operator - Claro Comunicacion Celular S.A (Comcel S.A) (732/101) Quality degradation Start Time: 09:00 - 09/03/26 End Time: Ongoing Summary: We received notification that Claro Comunicacion Celular S.A (Comcel S.A) (732/101) from Colombia (CO) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. Telesign is engaged with the operators for updates on resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact [email protected]. SF 01230858

2. resolved Sep 03, 2026, 07:47 PM UTC

   ssue: Operator - Claro Comunicacion Celular S.A (Comcel S.A) (732/101) Quality degradation Start Time: 09:00 PT - 09/03/26 End Time: 12:45 PT- 09/03/26 Summary: We received notification that Claro Comunicacion Celular S.A (Comcel S.A) (732/101) from Colombia (CO) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. Telesign is engaged with the operators for updates on resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact [email protected]. SF 01230858

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Started Sep 03, 2026, 04:49 AM UTC· resolved Sep 03, 2026, 06:19 AM UTC

1. investigating Sep 03, 2026, 04:49 AM UTC

   Start Time: 9:39 PM PST - 02/09/26 End Time: Ongoing We received notification that ANTEL (748/01) from Uruguay (UY) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01230390

2. resolved Sep 03, 2026, 06:19 AM UTC

   Start Time: 9:39 PM PST - 02/09/26 End Time: 10:52 PM PST - 02/09/26 We received notification that the network issues previously reported by ANTEL (748/01) from Uruguay (UY) have been resolved. ANTEL (748/01) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01230390

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Started Sep 03, 2026, 03:49 AM UTC· resolved Sep 03, 2026, 07:06 AM UTC

1. investigating Sep 03, 2026, 03:49 AM UTC

   Start Time: 8:47 PM PDT - 09/02/26 End Time: Ongoing We received notification that Cellcom Israel Ltd. (425/02;15) from Israel (IL) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01230364

2. resolved Sep 03, 2026, 07:06 AM UTC

   Start Time: 8:47 PM PDT - 09/02/26 End Time: 11:38 PM PDT - 09/02/26 We received notification that the network issues previously reported by Cellcom Israel Ltd. (425/02;15) from Israel (IL) have been resolved. Cellcom Israel Ltd. (425/02;15) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01230364

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Started Sep 02, 2026, 04:55 AM UTC· resolved Sep 03, 2026, 06:38 AM UTC

1. investigating Sep 02, 2026, 04:55 AM UTC

   Start Time: 09:46PM PDT - 09/01/26 End Time: Ongoing We received notification that Algar (724/07;32;33;34) from Brazil (BR) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01229503

2. resolved Sep 03, 2026, 06:38 AM UTC

   Start Time: 09:46PM PDT - 09/01/26 End Time: 10:40PM PDT - 09/02/26 We received notification that the network issues previously reported by Algar (724/07;32;33;34) from Brazil (BR) have been resolved. Algar (724/07;32;33;34) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01229503

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Started Sep 01, 2026, 02:46 PM UTC· resolved Sep 02, 2026, 09:03 PM UTC

1. investigating Sep 01, 2026, 02:46 PM UTC

   Start Time: 07:45 PT - 09/01/26 End Time: Ongoing We received notification that Wataniya Mobile (425/06) from Palestine (PS) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01229109

2. resolved Sep 02, 2026, 09:03 PM UTC

   Start Time: 7:45 AM PDT - 09/01/26 End Time: 9:01 AM PDT - 09/01/26 We received notification that the network issues previously reported by Wataniya Mobile (425/06) from Palestine (PS) have been resolved. Wataniya Mobile (425/06) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01229109

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Started Sep 01, 2026, 04:33 AM UTC· resolved Sep 02, 2026, 11:40 AM UTC

1. investigating Sep 01, 2026, 04:33 AM UTC

   Start Time: 03:48 PM PST - 08/31/26 End Time: Ongoing We are currently experiencing issues with 2-Way SMS delivery toward Mexico (MX). Please note that all DSC are impacted. Our team is investigating this issue and we will inform you once we come to a resolution. SF 01228645

2. resolved Sep 02, 2026, 11:40 AM UTC

   Start Time: 03:48 PM PST - 08/31/26 End Time: 02:43 PM PST - 09/02/26 Previously reported issues with 2-Way SMS delivery toward Mexico (MX) have been resolved. End users should no longer experience any issues as all services are back to functioning properly. We apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact [email protected]. SF 01228645

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Started Aug 31, 2026, 10:26 PM UTC· resolved Aug 31, 2026, 11:12 PM UTC

1. investigating Aug 31, 2026, 10:26 PM UTC

   Start Time: 14;54 PDT - 08/31/26 End Time: Ongoing We received notification that Telefonica Moviles Argentina SA (Movistar) from Argentina (AR) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF[01228649]

2. resolved Aug 31, 2026, 11:12 PM UTC

   Start Time: 14;54 PDT - 08/31/26 End Time: 15;54 PDT - 08/31/26 We received notification that the network issues previously reported by Telefonica Moviles Argentina SA (Movistar) from Argentina (AR have been resolved. Telefonica Moviles Argentina SA (Movistar) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF[01228649]

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Started Aug 30, 2026, 02:39 PM UTC· resolved Aug 31, 2026, 06:32 AM UTC

1. identified Aug 30, 2026, 02:39 PM UTC

   Date: 08/30/26 Start Time: 07:13 AM PDT End Time: Ongoing Summary: We currently experience quality degradation toward Colombia (CO) - Multiple MNO's. Customers that send SMS messages to Multiple Operators users may notice a difficulties in message delivery. Our competent teams are working on solving this issue. We'd like to apologize for any inconvenience and appreciate your patience during this service window. If you have any questions, please contact us at [email protected].

2. resolved Aug 31, 2026, 06:32 AM UTC

   Date: 08/30/26 Start Time: 07:13 PDT End Time: 20:11 PDT We received notification that the network issues previously reported by Colombia (CO) - Multiple MNO's from Colombia (CO) have been resolved. Multiple MNO's end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact [email protected].

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Started Aug 28, 2026, 08:56 PM UTC· resolved Aug 29, 2026, 02:52 PM UTC

1. investigating Aug 28, 2026, 08:56 PM UTC

   Start Time: 1:18 PM PST - 8/28/26 End Time: Ongoing We received notification that Ooredoo (Wataniya) (419/03) from Kuwait (KW) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01227641

2. resolved Aug 29, 2026, 02:52 PM UTC

   Start Time: 1:18 PM PST - 8/28/26 End Time: 07:17 PM PST - 8/29/26 We received notification that the network issues previously reported by (Wataniya) (419/03) from Kuwait (KW) have been resolved. (Wataniya) (419/03) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01227641

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Started Aug 28, 2026, 03:46 PM UTC· resolved Aug 29, 2026, 12:35 AM UTC

1. investigating Aug 28, 2026, 03:46 PM UTC

   Start Time: 08:35 AM PST - 08/28/26 End Time: Ongoing We received notification that Multiple MNOs from Malaysia (MY) are currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01227486 / 01227487/ 01227488

2. resolved Aug 29, 2026, 12:35 AM UTC

   Start Time: 08:35 AM PST - 08/28/26 End Time: 05:30 PM PST - 08/28/26 We received notification that the network issues previously reported by Multiple MNOs from Malaysia (MY) have been resolved. Multiple MNOs end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF

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Started Aug 28, 2026, 03:13 PM UTC· resolved Aug 29, 2026, 05:10 AM UTC

1. investigating Aug 28, 2026, 03:13 PM UTC

   Start Time: 07:37 AM PST - 08/28/26 End Time: Ongoing We received notification that Movil SA (Tigo) (732/103;111;165) from Colombia (CO) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

2. resolved Aug 29, 2026, 05:10 AM UTC

   Start Time: 07:37 AM PST - 08/28/26 End Time: 19:17 PM PST - 08/28/26 We received notification that the network issues previously reported by Multiple Operators from Colombia (CO) have been resolved. Multiple Operators end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01227544

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Started Aug 28, 2026, 04:35 AM UTC· resolved Aug 28, 2026, 05:18 AM UTC

1. investigating Aug 28, 2026, 04:35 AM UTC

   Issue: United States (US) - All MNOs Quality degradation Date: 08/27/26 Start Time: 23:00 PDT Summary: We currently experience quality degradation toward United States (US) - All MNOs 10DLC traffic only. SMS messages towards these operator(s) 10DLC traffic only may face delays or difficulties in delivery. Telesign is engaged with carrier partners for updates on resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact [email protected].

2. resolved Aug 28, 2026, 05:18 AM UTC

   Date: 08/27/26 Start Time: 23:00 PDT End Time:23:50 PDT We received notification that the network issues previously reported by All MNOs from United States have been resolved. All MNOs end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact [email protected].

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Started Aug 27, 2026, 11:19 AM UTC· resolved Sep 01, 2026, 09:20 AM UTC

1. investigating Aug 27, 2026, 11:19 AM UTC

   Start Time: 07:00 am PDT - 08/26/16 End Time: Ongoing We are currently experiencing issues with 2-Way SMS delivery toward United Arab Emirates (AE). Please note that all DLC and DSC are impacted. Our team is investigating this issue and we will inform you once we come to a resolution. SF 01226627

2. resolved Sep 01, 2026, 09:20 AM UTC

   Start Time: 07:00 AM PDT - 08/26/26 End Time: 01:57 AM PDT - 09/01/26 Previously reported issues with 2-Way SMS delivery toward United Arab Emirates (AE) have been resolved. End users should no longer experience any issues as all services are back to functioning properly. We apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact [email protected]. SF 01226634

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Started Aug 26, 2026, 07:10 AM UTC· resolved Aug 26, 2026, 08:58 AM UTC

1. investigating Aug 26, 2026, 07:10 AM UTC

   Start Time: 00:05AM PDT - 08/26/2026 End Time: Ongoing We received notification that Orange (IDEA Centertel) (260/03;05;45) from Poland (PL) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01225762

2. resolved Aug 26, 2026, 08:58 AM UTC

   Start Time: 00:05AM PDT - 08/26/2026 End Time: 01:38AM PDT - 08/26/2026 We received notification that the network issues previously reported by Orange (IDEA Centertel) from Poland (PL) have been resolved. Orange (IDEA Centertel) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01225762

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Started Aug 25, 2026, 09:43 AM UTC· resolved Aug 26, 2026, 08:43 AM UTC

1. identified Aug 25, 2026, 09:43 AM UTC

   Date: 08/25/2026 Start Time: 02:05 AM PST End Time: Ongoing We received notification from our partner that the Phone ID Live addon is currently having issues in Australia, which may cause some delays. We will inform you once there is a resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service window. If you have any questions, please contact us at [email protected].

2. resolved Aug 26, 2026, 08:43 AM UTC

   Date: 08/25/2026 Start Time: 02:05 AM PST End Time: 22: 13 PM PST We received notification from our partner that the issue previously noticed in Australia has been resolved. End users should no longer experience delays, as all services are back to functioning properly.

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Started Aug 24, 2026, 02:28 AM UTC· resolved Aug 24, 2026, 06:57 AM UTC

1. investigating Aug 24, 2026, 02:28 AM UTC

   Start Time: 19:23 PM PDT - 08/23/26 End Time: Ongoing We received notification that Virgin KSA (420/05) from Saudi Arabia (SA) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF[01224542]

2. resolved Aug 24, 2026, 06:57 AM UTC

   Start Time: 07:23PM PDT - 08/23/26 End Time: 09:10PM PDT - 08/23/26 We received notification that the network issues previously reported by Virgin KSA (420/05) from Saudi Arabia (SA) have been resolved. Virgin KSA (420/05) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF[01224542]

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Started Aug 23, 2026, 05:57 PM UTC· resolved Aug 24, 2026, 04:37 AM UTC

1. investigating Aug 23, 2026, 05:57 PM UTC

   Start Time: 10:45 AM PST - 08/23/26 End Time: Ongoing We received notification that Tunisia TUNISIANA S.A. (605/03) from Tunisia (TN) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01224475

2. resolved Aug 24, 2026, 04:37 AM UTC

   Start Time: 10:45 AM PST - 08/23/26 End Time: 09:00 PM PST - 08/23/26 We received notification that the network issues previously reported by Tunisia TUNISIANA S.A. (605/03) from Tunisia (TN) have been resolved. TUNISIANA S.A. (605/03) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01224475

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Started Aug 20, 2026, 12:12 PM UTC· resolved Aug 20, 2026, 01:36 PM UTC

1. investigating Aug 20, 2026, 12:12 PM UTC

   Issue: US - Multiple Operators - Quality degradation Start Time: 12:00PM - 20/08/2020 End Time: Ongoing Summary: We currently experience quality degradation toward United States (US) Multiple Operators. SMS messages towards these operator(s) may face delays or difficulties in delivery. Telesign is engaged with carrier partners for updates on resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact [email protected]. SF 01223142

2. resolved Aug 20, 2026, 01:36 PM UTC

   Issue: US - Multiple Operators - Quality degradation - RESOLVED Start Time: 05:00AM PDT - 20/08/2020 End Time: 05:57AM PDT - 20/08/2020 Summary: We are no longer experiencing quality degradation toward United States (US) Multiple Operators. End users should no longer experience delays receiving SMS messages as all services are back to functioning properly. We'd like to apologize for any inconvenience this may have caused. If you have any questions, please contact [email protected]. SF 01223142

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Started Aug 20, 2026, 07:17 AM UTC· resolved Aug 20, 2026, 08:59 AM UTC

1. investigating Aug 20, 2026, 07:17 AM UTC

   Start Time: 12:16 AM PDT - 08/20/26 End Time: Ongoing We received notification that Salt Mobile SA (228/03) from Switzerland (CH) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01222986

2. resolved Aug 20, 2026, 08:59 AM UTC

   Start Time: 12:16 AM PDT - 08/20/26 End Time: 01:25 AM PDT - 08/20/26 We received notification that the network issues previously reported by Salt Mobile SA (228/03) from Switzerland (CH) have been resolved. Salt Mobile SA (228/03) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01222986

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Started Aug 20, 2026, 05:40 AM UTC· resolved Aug 20, 2026, 09:38 AM UTC

1. investigating Aug 20, 2026, 05:40 AM UTC

   Start Time: 10:34PM PDT - 08/19/26 End Time: Ongoing We received notification that Econet Leo - UCOM (642/01;82) from Burundi (BI) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01222879

2. resolved Aug 20, 2026, 09:38 AM UTC

   Start Time: 10:34PM PDT - 08/19/26 End Time: 1:30AM PDT - 08/20/26 We received notification that the network issues previously reported by Econet Leo - UCOM (642/01;82) from Burundi (BI) have been resolved. Econet Leo - UCOM (642/01;82) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01222879

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Started Aug 19, 2026, 07:22 PM UTC· resolved Aug 19, 2026, 10:13 PM UTC

1. investigating Aug 19, 2026, 07:22 PM UTC

   Start Time: 12:19 PM PST - 08/19/26 End Time: Ongoing We received notification that Telekom (T-Mobile/D1) (262/01;06;78) from Germany (DE) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01222733

2. resolved Aug 19, 2026, 10:13 PM UTC

   Start Time: 12:19 PM PST - 08/19/26 End Time: 20:52 PM PST - 08/19/26 We received notification that the network issues previously reported by Telekom (T-Mobile/D1) from Germany (DE) have been resolved. Telekom (T-Mobile/D1) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01222733

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Started Aug 19, 2026, 06:46 PM UTC· resolved Aug 19, 2026, 07:37 PM UTC

1. investigating Aug 19, 2026, 06:46 PM UTC

   Start Time: 06:40PM PDT - 08/19/2026 End Time: Ongoing We received notification that ANTEL (748/01) from Uruguay (UY) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01222718

2. resolved Aug 19, 2026, 07:37 PM UTC

   Start Time: 11:40AM PDT - 08/19/2026 Start Time: 12:30PM PDT - 08/19/2026 We received notification that the network issues previously reported by ANTEL (748/01) from Uruguay (UY) have been resolved. ANTEL (748/01) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01222718

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Started Aug 19, 2026, 11:24 AM UTC· resolved Aug 19, 2026, 03:01 PM UTC

1. investigating Aug 19, 2026, 11:24 AM UTC

   Start Time: 04:17 AM PDT - 08/19/26 End Time: Ongoing We received notification that Virgin KSA (420/05) from Saudi Arabia (SA) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01222522

2. resolved Aug 19, 2026, 03:01 PM UTC

   Start Time: 04:17 AM PDT - 08/19/26 End Time: 08:00 AM PDT - 08/19/26 We received notification that the network issues previously reported by Virgin KSA (420/05) from Saudi Arabia (SA) have been resolved. Virgin KSA (420/05) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01222522

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Started Aug 19, 2026, 09:18 AM UTC· resolved Aug 19, 2026, 10:56 AM UTC

1. investigating Aug 19, 2026, 09:18 AM UTC

   Start Time: 2:15 AM PDT - 08/19/26 End Time: Ongoing We received notification that BASE (KPN) (206/20) from Belgium (BE) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01222468

2. resolved Aug 19, 2026, 10:56 AM UTC

   Start Time: 2:15 AM PDT - 08/19/26 End Time: 3:21 AM PDT - 08/19/26 We received notification that the network issues previously reported by BASE (KPN) (206/20) from Belgium (BE) have been resolved. BASE (KPN) (206/20) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01222468

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Started Aug 19, 2026, 05:54 AM UTC· resolved Aug 19, 2026, 08:58 AM UTC

1. identified Aug 19, 2026, 05:54 AM UTC

   Date: 08/18/26 Start Time: 10:15 PM PDT End Time: Ongoing Summary: We currently experience quality degradation toward Colombia (CO) - Multiple operators. Customers that send SMS messages to Colombia (CO) - Multiple operator users may notice a difficulties in message delivery. Our competent teams are working on solving this issue. We'd like to apologize for any inconvenience and appreciate your patience during this service window. If you have any questions, please contact us at [email protected].

2. resolved Aug 19, 2026, 08:58 AM UTC

   Date: 08/18/26 Start Time: 10:15 PM PDT - 08/18/26 End Time: 1:25 AM PDT - 08/19/26 We received notification that the network issues previously reported by Multiple operators from Colombia (CO) have been resolved. Colombia (CO) - Multiple operator end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

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