TeleSign incident
Operator Service Alert - Colombia (CO) - Claro Comunicacion Celular S.A (Comcel S.A) (732/101)
Resolved after 3 hours 21 minutes, affecting Colombia, on September 3, 2026.
ssue: Operator - Claro Comunicacion Celular S.A (Comcel S.A) (732/101) Quality degradation Start Time: 09:00 PT - 09/03/26 End Time: 12:45 PT- 09/03/26 Summary: We received notification that Claro Comunicacion Celular S.A (Comcel S.A) (732/101) from Colombia (CO) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. Telesign is engaged with the operators for updates on resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact [email protected]. SF 01230858
Affected components
Update timeline
- investigating Sep 03, 2026, 04:26 PM UTC
Issue: Operator - Claro Comunicacion Celular S.A (Comcel S.A) (732/101) Quality degradation Start Time: 09:00 - 09/03/26 End Time: Ongoing Summary: We received notification that Claro Comunicacion Celular S.A (Comcel S.A) (732/101) from Colombia (CO) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. Telesign is engaged with the operators for updates on resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact [email protected]. SF 01230858
- resolved Sep 03, 2026, 07:47 PM UTC
ssue: Operator - Claro Comunicacion Celular S.A (Comcel S.A) (732/101) Quality degradation Start Time: 09:00 PT - 09/03/26 End Time: 12:45 PT- 09/03/26 Summary: We received notification that Claro Comunicacion Celular S.A (Comcel S.A) (732/101) from Colombia (CO) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. Telesign is engaged with the operators for updates on resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact [email protected]. SF 01230858
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