TeleSign incident
Quality degradation - Colombia (CO) - Multiple operators - 08/18/26
Resolved after 3 hours 3 minutes, affecting Colombia, on August 19, 2026.
Date: 08/18/26 Start Time: 10:15 PM PDT - 08/18/26 End Time: 1:25 AM PDT - 08/19/26 We received notification that the network issues previously reported by Multiple operators from Colombia (CO) have been resolved. Colombia (CO) - Multiple operator end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
Affected components
Update timeline
- identified Aug 19, 2026, 05:54 AM UTC
Date: 08/18/26 Start Time: 10:15 PM PDT End Time: Ongoing Summary: We currently experience quality degradation toward Colombia (CO) - Multiple operators. Customers that send SMS messages to Colombia (CO) - Multiple operator users may notice a difficulties in message delivery. Our competent teams are working on solving this issue. We'd like to apologize for any inconvenience and appreciate your patience during this service window. If you have any questions, please contact us at [email protected].
- resolved Aug 19, 2026, 08:58 AM UTC
Date: 08/18/26 Start Time: 10:15 PM PDT - 08/18/26 End Time: 1:25 AM PDT - 08/19/26 We received notification that the network issues previously reported by Multiple operators from Colombia (CO) have been resolved. Colombia (CO) - Multiple operator end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
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