TeleSign incident
Operator Alert - Saudi Arabia (SA) - Virgin KSA (420/05) - 08/19/26
Resolved after 3 hours 36 minutes, affecting EMEA - All countries and Saudi Arabia, on August 19, 2026.
Start Time: 04:17 AM PDT - 08/19/26 End Time: 08:00 AM PDT - 08/19/26 We received notification that the network issues previously reported by Virgin KSA (420/05) from Saudi Arabia (SA) have been resolved. Virgin KSA (420/05) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01222522
Affected components
Update timeline
- investigating Aug 19, 2026, 11:24 AM UTC
Start Time: 04:17 AM PDT - 08/19/26 End Time: Ongoing We received notification that Virgin KSA (420/05) from Saudi Arabia (SA) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01222522
- resolved Aug 19, 2026, 03:01 PM UTC
Start Time: 04:17 AM PDT - 08/19/26 End Time: 08:00 AM PDT - 08/19/26 We received notification that the network issues previously reported by Virgin KSA (420/05) from Saudi Arabia (SA) have been resolved. Virgin KSA (420/05) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01222522
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