TeleSign incident

Operator Alert - Malaysia (MY) - Multiple MNOs

Resolved after 8 hours 49 minutes, affecting APAC - All countries and Malaysia, on August 28, 2026.

resolved Aug 29, 2026, 12:35 AM UTC

Start Time: 08:35 AM PST - 08/28/26 End Time: 05:30 PM PST - 08/28/26 We received notification that the network issues previously reported by Multiple MNOs from Malaysia (MY) have been resolved. Multiple MNOs end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF

Started
Aug 28, 2026, 03:46 PM UTC
Resolved
Aug 29, 2026, 12:35 AM UTC
Duration
8h 49m
Detected by Pingoru
Aug 28, 2026, 03:46 PM UTC

Affected components

APAC - All countriesMalaysia

Update timeline

  1. investigating Aug 28, 2026, 03:46 PM UTC

    Start Time: 08:35 AM PST - 08/28/26 End Time: Ongoing We received notification that Multiple MNOs from Malaysia (MY) are currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01227486 / 01227487/ 01227488

  2. resolved Aug 29, 2026, 12:35 AM UTC

    Start Time: 08:35 AM PST - 08/28/26 End Time: 05:30 PM PST - 08/28/26 We received notification that the network issues previously reported by Multiple MNOs from Malaysia (MY) have been resolved. Multiple MNOs end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF

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