TeleSign incident
Quality degradation - United States (US) - Multiple Operators
Resolved after 1 hour 23 minutes, affecting NA & LATAM - All countries and United States, on August 20, 2026.
Issue: US - Multiple Operators - Quality degradation - RESOLVED Start Time: 05:00AM PDT - 20/08/2020 End Time: 05:57AM PDT - 20/08/2020 Summary: We are no longer experiencing quality degradation toward United States (US) Multiple Operators. End users should no longer experience delays receiving SMS messages as all services are back to functioning properly. We'd like to apologize for any inconvenience this may have caused. If you have any questions, please contact [email protected]. SF 01223142
Affected components
Update timeline
- investigating Aug 20, 2026, 12:12 PM UTC
Issue: US - Multiple Operators - Quality degradation Start Time: 12:00PM - 20/08/2020 End Time: Ongoing Summary: We currently experience quality degradation toward United States (US) Multiple Operators. SMS messages towards these operator(s) may face delays or difficulties in delivery. Telesign is engaged with carrier partners for updates on resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact [email protected]. SF 01223142
- resolved Aug 20, 2026, 01:36 PM UTC
Issue: US - Multiple Operators - Quality degradation - RESOLVED Start Time: 05:00AM PDT - 20/08/2020 End Time: 05:57AM PDT - 20/08/2020 Summary: We are no longer experiencing quality degradation toward United States (US) Multiple Operators. End users should no longer experience delays receiving SMS messages as all services are back to functioning properly. We'd like to apologize for any inconvenience this may have caused. If you have any questions, please contact [email protected]. SF 01223142
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