TeleSign incident

Operator Alert - Uganda (UG) - MTN Uganda (641/10)

Resolved after 4 hours 8 minutes, affecting EMEA - All countries, on August 8, 2026.

resolved Aug 08, 2026, 09:25 PM UTC

Start Time: 10:14 AM PST - 08/08/26 End Time: 12:52 PM PST - 08/08/26 We received notification that the network issues previously reported by MTN Uganda (641/10) from Uganda (UG) have been resolved. MTN Uganda (641/10) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF01217024

Started
Aug 08, 2026, 05:16 PM UTC
Resolved
Aug 08, 2026, 09:25 PM UTC
Duration
4h 8m
Detected by Pingoru
Aug 08, 2026, 05:16 PM UTC

Affected components

EMEA - All countries

Update timeline

  1. investigating Aug 08, 2026, 05:16 PM UTC

    Start Time: 10:14 AM PST - 08/08/26 End Time: Ongoing We received notification that MTN Uganda (641/10) from Uganda (UG) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01217024

  2. resolved Aug 08, 2026, 09:25 PM UTC

    Start Time: 10:14 AM PST - 08/08/26 End Time: 12:52 PM PST - 08/08/26 We received notification that the network issues previously reported by MTN Uganda (641/10) from Uganda (UG) have been resolved. MTN Uganda (641/10) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF01217024

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