TeleSign incident

Issue with Summary Reports in Teleportal

Resolved after 23 hours 53 minutes, affecting Unified Portal - https://my.telesign.com and Teleportal - https://teleportal.telesign.com/ and 1 more, on August 11, 2026.

resolved Aug 12, 2026, 08:26 AM UTC

Please note that the issue with Summary reports in Teleportal not accurately showing the number of requests sent has been resolved.

Started
Aug 11, 2026, 08:33 AM UTC
Resolved
Aug 12, 2026, 08:26 AM UTC
Duration
23h 53m
Detected by Pingoru
Aug 11, 2026, 08:33 AM UTC

Affected components

Unified Portal - https://my.telesign.comTeleportal - https://teleportal.telesign.com/Portal - https://portal.telesign.com

Update timeline

  1. identified Aug 11, 2026, 08:33 AM UTC

    We have detected an issue with Summary reports in Teleportal not accurately showing the number of requests sent between the 10th of August and today. This has already been identified by our corresponding team and a fix is expected to be released soon.

  2. resolved Aug 12, 2026, 08:26 AM UTC

    Please note that the issue with Summary reports in Teleportal not accurately showing the number of requests sent has been resolved.

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