TeleSign incident

2-Way service interruptions - Australia (AU)

Resolved after 2 days 10 hours, affecting Australia, on August 8, 2026.

resolved Aug 11, 2026, 01:40 AM UTC

Start Time: 07:35 AM PST - 08/08/26 End Time: 12:40 PM PST - 08/10/26 Previously reported issues with 2-Way SMS delivery toward Australia (AU) have been resolved. End users should no longer experience any issues as all services are back to functioning properly. We apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact [email protected]. SF 01217003

Started
Aug 08, 2026, 03:35 PM UTC
Resolved
Aug 11, 2026, 01:40 AM UTC
Duration
2d 10h
Detected by Pingoru
Aug 08, 2026, 03:35 PM UTC

Affected components

Australia

Update timeline

  1. investigating Aug 08, 2026, 03:35 PM UTC

    Start Time: 07:35 AM PST - 08/08/26 End Time: Ongoing We are currently experiencing issues with 2-Way SMS delivery toward Australia (AU). Please note that all DLC are impacted. Our team is investigating this issue and we will inform you once we come to a resolution. SF 01217003

  2. resolved Aug 11, 2026, 01:40 AM UTC

    Start Time: 07:35 AM PST - 08/08/26 End Time: 12:40 PM PST - 08/10/26 Previously reported issues with 2-Way SMS delivery toward Australia (AU) have been resolved. End users should no longer experience any issues as all services are back to functioning properly. We apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact [email protected]. SF 01217003

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