TeleSign incident
Phone ID - Contact Match and Sim Swap addons - Canada
Resolved after 12 hours 43 minutes, affecting Canada and Contact match, on August 12, 2026.
Date: 08/12/26 Start Time: 02:10 PM PDT End Time: 04:30 PM PDT We received notification from our partner that the issue previously noticed in Canada has been resolved. End users should no longer experience delays, as all services are back to functioning properly.
Affected components
Update timeline
- investigating Aug 12, 2026, 10:09 PM UTC
Date: 08/13/26 Start Time: 02:10 PM PDT End Time: Ongoing We received notification from our partner that PhoneID Contact Match and Sim Swap addons are currently having issues in Canada, which may cause some delays. We will inform you once there is a resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service window. If you have any questions, please contact us at [email protected].
- resolved Aug 13, 2026, 10:52 AM UTC
Date: 08/12/26 Start Time: 02:10 PM PDT End Time: 04:30 PM PDT We received notification from our partner that the issue previously noticed in Canada has been resolved. End users should no longer experience delays, as all services are back to functioning properly.
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