TeleSign incident
Operator Alert - Colombia (CO) - Claro Comunicacion Celular S.A (Comcel S.A) (732/101) - 8/18/26
Resolved after 1 hour 43 minutes, affecting Colombia, on August 18, 2026.
Start Time: 2:52PM PDT - 8/18/26 End Time: 3:08PM PDT - 8/18/26 We received notification that the network issues previously reported by Claro Comunicacion Celular S.A (Comcel S.A) (732/101) from Colombia (CO) have been resolved. [OPERATOR NAME] end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01222254
Affected components
Update timeline
- investigating Aug 18, 2026, 10:02 PM UTC
Start Time: 2:52PM PDT - 8/18/26 End Time: Ongoing We received notification that Claro Comunicacion Celular S.A (Comcel S.A) (732/101) from Colombia (CO) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01222254
- resolved Aug 18, 2026, 11:45 PM UTC
Start Time: 2:52PM PDT - 8/18/26 End Time: 3:08PM PDT - 8/18/26 We received notification that the network issues previously reported by Claro Comunicacion Celular S.A (Comcel S.A) (732/101) from Colombia (CO) have been resolved. [OPERATOR NAME] end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01222254
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