TeleSign incident
Service disruption for Phone ID Sim Swap in South Africa
Resolved after 20 hours 4 minutes, affecting South Africa, on August 5, 2026.
Dear Customers and Partners, We have been informed that the issues mentioned have been resolved, and all services for the Phone ID Sim Swap product in South Africa are fully restored. Start Date: 08/05/2026 Start Time: 04:00 AM PDT End Date: 08/06/2026 End Time: 12:30 AM PDT Should any further assistance be needed, please do not hesitate to contact us at [email protected]
Affected components
Update timeline
- investigating Aug 05, 2026, 06:37 PM UTC
We have received notification that services for Phone ID Sim Swap are experiencing delays. We will inform you as soon as we receive a resolution. Date: 08/05/2026 Start Time: 04:00 AM PDT End Time: Ongoing
- resolved Aug 06, 2026, 02:41 PM UTC
Dear Customers and Partners, We have been informed that the issues mentioned have been resolved, and all services for the Phone ID Sim Swap product in South Africa are fully restored. Start Date: 08/05/2026 Start Time: 04:00 AM PDT End Date: 08/06/2026 End Time: 12:30 AM PDT Should any further assistance be needed, please do not hesitate to contact us at [email protected]
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