TeleSign Outage History

Started May 24, 2026, 06:53 PM UTC· resolved May 24, 2026, 10:47 PM UTC

1. investigating May 24, 2026, 06:53 PM UTC

   Start Time: 11:28 AM PST - 05/24/26 End Time: Ongoing We received notification that Orange Cameroun S.A. (624/02) from Cameroon (CM) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01176461

2. resolved May 24, 2026, 10:47 PM UTC

   Start Time: 11:28 AM PST - 05/24/26 End Time: 2:53 PM PST - 05/24/26 We received notification that the network issues previously reported by Orange Cameroun S.A. (624/02) from Cameroon (CM) have been resolved. Orange Cameroun S.A. (624/02) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01176461

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Started May 22, 2026, 12:07 AM UTC· resolved May 22, 2026, 01:05 AM UTC

1. investigating May 22, 2026, 12:07 AM UTC

   Start Time: 5:05 PM PDT - 5/21/26 End Time: Ongoing We received notification that ATT (Iusacell&Unefon&Nextel) (334/01;010;04;040;05;050;09;090;07;070;080)] from Mexico (MX) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01175280

2. resolved May 22, 2026, 01:05 AM UTC

   Start Time: 5:05 PM PDT - 5/21/26 End Time: 5:59 PM PDT - 5/21/26 We received notification that the network issues previously reported by ATT (Iusacell&Unefon&Nextel) (334/01;010;04;040;05;050;09;090;07;070;080) from Mexico (MX) have been resolved. ATT (Iusacell&Unefon&Nextel) (334/01;010;04;040;05;050;09;090;07;070;080) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01175280

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Started May 21, 2026, 07:55 AM UTC· resolved May 21, 2026, 08:19 AM UTC

1. investigating May 21, 2026, 07:55 AM UTC

   Start Time: 00:30 PT - 05/21/26 End Time: Ongoing We received notification that Salt Mobile SA (228/03) from Switzerland (CH) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01174740

2. resolved May 21, 2026, 08:19 AM UTC

   Start Time: 00:30 PT - 05/21/26 End Time: 01:18 PT - 05/21/26 We received notification that the network issues previously reported by Salt Mobile SA (228/03) from Switzerland (CH) have been resolved. Salt Mobile SA (228/03) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01174740

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Started May 21, 2026, 03:09 AM UTC· resolved May 21, 2026, 03:27 AM UTC

1. investigating May 21, 2026, 03:09 AM UTC

   Issue: Operator - Radiomovil Dipsa (Telcel) (334/002;02;020;066) Quality degradation Start Time: 06:38 PM PDT - 05/20/26 End Time: TBP Summary: We received notification that Radiomovil Dipsa (Telcel) (334/002;02;020;066) from Mexico (MX) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. Telesign is engaged with the operators for updates on resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact [email protected].

2. resolved May 21, 2026, 03:27 AM UTC

   Start Time: 06:38 PM PDT - 05/20/26 End Time: 08:27 PM PDT - 05/20/26 We received notification that the network issues previously reported by Radiomovil Dipsa (Telcel) (334/002;02;020;066) from Mexico (MX) have been resolved. Radiomovil Dipsa (Telcel) (334/002;02;020;066) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

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Started May 20, 2026, 05:15 PM UTC· resolved May 20, 2026, 08:08 PM UTC

1. investigating May 20, 2026, 05:15 PM UTC

   Issue: US Operators Quality degradation Date: 5/20/26 Start Time: 10:04 AM PST End Time: Ongoing Summary: We currently experience quality degradation toward United States - T-Mobile. SMS messages towards these operator(s) may face delays or difficulties in delivery. Telesign is engaged with carrier partners for updates on resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact [email protected]. SF 01174380

2. resolved May 20, 2026, 08:08 PM UTC

   Start Time: 10:04 AM PST - 5/20/26 End Time: 10:04 AM PST - 5/20/26 We received notification that the network issues previously reported by United States - T-Mobile from United States have been resolved. United States - T-Mobile end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01174380

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Started May 20, 2026, 04:37 PM UTC· resolved May 20, 2026, 08:33 PM UTC

1. investigating May 20, 2026, 04:37 PM UTC

   Start Time: 9:29AM PDT- 5/20/26 End Time: Ongoing We received notification that Entel Peru S.A. (716/07;17;31) from Peru (PE) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01174362

2. resolved May 20, 2026, 08:33 PM UTC

   Start Time: 9:29AM PDT- 5/20/26 End Time: 1:01 PM PDT- 5/20/26 We received notification that the network issues previously reported by Entel Peru S.A. (716/07;17;31) from Peru (PE) have been resolved. Entel Peru S.A. (716/07;17;31) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01174362

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Started May 19, 2026, 04:16 PM UTC· resolved May 20, 2026, 12:17 AM UTC

1. investigating May 19, 2026, 04:16 PM UTC

   Issue: Operator - Brazil (BR) - VIVO (724/06;10;11;23) Start Time: 9:08AM PDT - 5/19/26 End Time: / Summary: We received notification that VIVO (724/06;10;11;23) from Brazil (BR) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. Telesign is engaged with the operators for updates on resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact [email protected].

2. resolved May 20, 2026, 12:17 AM UTC

   Date:05/19/26 Start Time: 9:08 AM PDT - 5/19/26 End Time: 17:04 PM PDT - 5/19/26 We received notification that the network issues previously reported by VIVO (724/06;10;11;23) from Brazil (BR) have been resolved. VIVO (724/06;10;11;23) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact [email protected].

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Started May 19, 2026, 05:21 AM UTC· resolved May 19, 2026, 12:39 PM UTC

1. investigating May 19, 2026, 05:21 AM UTC

   Start Time: 10:17 PM PDT - 05/18/26 End Time: Ongoing We received notification that Hi3G (238/06) from Denmark (DK) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01173360

2. resolved May 19, 2026, 12:39 PM UTC

   Start Time: 10:17 PM PDT - 05/18/26 End Time: 05:38 AM PDT - 05/19/26 We received notification that the network issues previously reported by Hi3G (238/06) from Denmark (DK) have been resolved. Hi3G (238/06) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01173360

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Started May 17, 2026, 12:18 PM UTC· resolved May 17, 2026, 04:14 PM UTC

1. investigating May 17, 2026, 12:18 PM UTC

   Start Time: 5:13 AM PDT - 05/17/26 End Time: Ongoing We received notification that Zain (416/01) from Jordan (JO) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01172644

2. resolved May 17, 2026, 04:14 PM UTC

   Start Time: 5:13 AM PDT - 05/17/26 End Time: 7:58 AM PDT - 05/17/26 We received notification that the network issues previously reported by Zain (416/01) from Jordan (JO) have been resolved. Zain (416/01) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01172644

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Started May 16, 2026, 12:36 PM UTC· resolved May 17, 2026, 04:41 AM UTC

1. investigating May 16, 2026, 12:36 PM UTC

   Start Time: 5:27AM PDT - 5/16/26 End Time: Ongoing We received notification that Smartfren Telecom (510/09;28) from Indonesia (ID) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01172423

2. resolved May 17, 2026, 04:41 AM UTC

   Start Time: 5:27AM PDT - 5/16/26 End Time: 9:00 PM PDT - 5/16/26 We received notification that the network issues previously reported by Smartfren Telecom (510/09;28) from Indonesia (ID) have been resolved. Smartfren Telecom (510/09;28) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01172423

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Started May 16, 2026, 12:18 PM UTC· resolved May 16, 2026, 03:16 PM UTC

1. investigating May 16, 2026, 12:18 PM UTC

   Start Time: 5:12AM PDT - 5/16/26 End Time: Ongoing We received notification that Telzar 019 (425/19) from Israel (IL) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01172417

2. resolved May 16, 2026, 03:16 PM UTC

   Start Time: 5:12AM PDT - 5/16/26 End Time: 7:06AM PDT - 5/16/26 We received notification that the network issues previously reported by Telzar 019 (425/19) from Israel (IL) have been resolved. Telzar 019 (425/19) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01172417

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Started May 16, 2026, 09:03 AM UTC· resolved May 16, 2026, 10:04 AM UTC

1. identified May 16, 2026, 09:03 AM UTC

   Date: 05/16/2026 Start Time: 01:19 AM PST End Time: Ongoing We received notification from our partner that Phone ID Contact Addon is currently having issues in United States, which may cause some delays. We will inform you once there is a resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service window. If you have any questions, please contact us at [email protected].

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Started May 15, 2026, 04:44 AM UTC· resolved May 15, 2026, 06:15 AM UTC

1. investigating May 15, 2026, 04:44 AM UTC

   Start Time: 9:29 PM PST - 5/14/26 End Time: Ongoing We received notification that AMX Argentina (Claro) (722/310;320;330) from Argentina (AR) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01171785

2. resolved May 15, 2026, 06:15 AM UTC

   Start Time: 9:29 PM PST - 5/14/26 End Time: 10:34 PM PST - 5/14/26 We received notification that the network issues previously reported by AMX Argentina (Claro) (722/310;320;330) from Argentina (AR) have been resolved. AMX Argentina (Claro) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01171785

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Started May 14, 2026, 08:56 PM UTC· resolved May 15, 2026, 01:00 AM UTC

1. investigating May 14, 2026, 08:56 PM UTC

   Start Time: 13:46 PDT - 05/14/26 End Time: Ongoing We received notification that ATT (Iusacell&Unefon&Nextel) from Mexico (MX) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF[01171681]

2. resolved May 15, 2026, 01:00 AM UTC

   Start Time: 1:46 PM PDT - 05/14/26 End Time: 5:28 PM PDT - 05/14/26 We received notification that the network issues previously reported by ATT (Iusacell&Unefon&Nextel) from Mexico (MX) have been resolved. ATT (Iusacell&Unefon&Nextel) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01171681

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Started May 14, 2026, 11:36 AM UTC· resolved May 14, 2026, 02:55 PM UTC

1. investigating May 14, 2026, 11:36 AM UTC

   Start Time: 4:33 AM PDT- 5/14/26 End Time: Ongoing We received notification thatOrange Cameroun S.A. (624/02) from Cameroon (CM) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01171428

2. resolved May 14, 2026, 02:55 PM UTC

   Start Time: 4:33 AM PDT- 5/14/26 End Time: 6:13 AM PDT - 5/14/26 We received notification that the network issues previously reported by Orange Cameroun S.A. (624/02) from Cameroon (CM) have been resolved. Orange Cameroun S.A. (624/02) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01171428

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Started May 13, 2026, 07:05 PM UTC· resolved May 13, 2026, 09:47 PM UTC

1. investigating May 13, 2026, 07:05 PM UTC

   Start Time: 12 PM PDT - 05/13/26 End Time: Ongoing We received notification that Peru Viettel Mobile (716/15) from Peru (PE) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01171128

2. resolved May 13, 2026, 09:47 PM UTC

   Start Time: 12:00 PM PDT - 05/13/26 End Time: 01:13 PM PDT - 05/13/26 We received notification that the network issues previously reported by Peru Viettel Mobile (716/15) from Peru (PE) have been resolved. Peru Viettel Mobile (716/15) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01171128

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Started May 13, 2026, 06:29 PM UTC· resolved May 13, 2026, 10:25 PM UTC

1. investigating May 13, 2026, 06:29 PM UTC

   Start Time: 11:06 AM PDT - 05/13/26 End Time: Ongoing We received notification that Ethiopian Telecommunications (636/01) from Ethiopia (ET) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01171104

2. resolved May 13, 2026, 10:25 PM UTC

   Start Time: 11:06 AM PDT - 05/13/26 End Time: 01:20 PM PDT - 05/13/26 We received notification that the network issues previously reported by Ethiopian Telecommunications (636/01) from Ethiopia (ET) have been resolved. Ethiopian Telecommunications (636/01) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01171104

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Started May 13, 2026, 07:55 AM UTC· resolved May 13, 2026, 09:50 AM UTC

1. investigating May 13, 2026, 07:55 AM UTC

   Start Time: 00:50 PDT - 5/13/26 End Time: Ongoing We received notification that Salt Mobile SA (228/03) from Switzerland (CH) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01170836

2. resolved May 13, 2026, 09:50 AM UTC

   Start Time: 00:50 PDT - 5/13/26 End Time: 2:40 AM PDT - 5/13/26 We received notification that the network issues previously reported by Salt Mobile SA (228/03) from Switzerland (CH) have been resolved. Salt Mobile SA (228/03) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01170836

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Started May 12, 2026, 11:44 AM UTC· resolved May 12, 2026, 07:11 PM UTC

1. investigating May 12, 2026, 11:44 AM UTC

   Start Time: 04:43 PT - 05/12/26 End Time: Ongoing We received notification that Econet Leo - UCOM (642/01;82) from Burundi (BI) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01169865

2. resolved May 12, 2026, 07:11 PM UTC

   Start Time: 04:43 AM PDT - 05/12/26 End Time: 09:18 AM PDT - 05/12/26 We received notification that the network issues previously reported by Econet Leo - UCOM from Burundi (BI) have been resolved. Econet Leo - UCOM end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01169865

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Started May 12, 2026, 01:37 AM UTC· resolved May 12, 2026, 04:21 AM UTC

1. investigating May 12, 2026, 01:38 AM UTC

   Start Time: 6:01 PM PDT - 05/11/26 End Time: Ongoing We received notification that D2 (Vodafone) (262/02;04;09;10;42) from Germany (DE) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

2. resolved May 12, 2026, 04:21 AM UTC

   Start Time: 6:01 PM PDT - 05/11/26 End Time: 8:20 PM PDT - 05/11/26 We received notification that the network issues previously reported by D2 (Vodafone) (262/02;04;09;10;42) from Germany (DE) have been resolved. D2 (Vodafone) (262/02;04;09;10;42) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

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Started May 11, 2026, 02:39 PM UTC· resolved May 11, 2026, 02:52 PM UTC

1. investigating May 11, 2026, 02:39 PM UTC

   Dear Customers, Please note that we are expecting a downtime in PID Contact Match, Number Deact, Sub Status and Sim Swap addon products, we will inform you when it is resolved. Thank you for your patience and apologies for any inconvenience. Start Time: 07:40 AM PDT

2. resolved May 11, 2026, 02:52 PM UTC

   Date: 05/11/26 Start Time: 07:40 AM PDT End Time: 07:50 AM PDT We received notification that the issue with the Phone ID Contact Match, Number Deact, Sub Status and Sim Swap addon products is now resolved. Thank you for your patience

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Started May 11, 2026, 12:01 PM UTC· resolved May 11, 2026, 03:57 PM UTC

1. investigating May 11, 2026, 12:01 PM UTC

   Start Time: 4:55 AM PDT - 05/11/26 End Time: Ongoing We received notification that Robi Axiata (Airtel) from Bangladesh (BD) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01169137

2. resolved May 11, 2026, 03:57 PM UTC

   Start Time: 4:55 AM PDT - 05/11/26 End Time: 6:42 AM PDT - 05/11/26 We received notification that the network issues previously reported by Robi Axiata (Airtel) from Bangladesh (BD) have been resolved. Robi Axiata (Airtel) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01169137

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Started May 10, 2026, 08:24 AM UTC· resolved May 10, 2026, 05:48 PM UTC

1. investigating May 10, 2026, 08:24 AM UTC

   Dear Customers and Partners, We are currently experiencing a service disruption for the Intelligence API. Our Network Engineers team is working to identify the root cause and implement a solution. Once we have more information, we will make sure to update you.

2. resolved May 10, 2026, 05:48 PM UTC

   Dear Customers and Partners, Our Network Engineers have identified and successfully resolved this incident. We are currently working on the root cause analysis and will provide it once available. Start Time: 05/10/2026 at 12:39 AM PST End Time: 05/10/2026 at 08:37 AM PST We sincerely apologize for the inconvenience this may have caused you.

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Started May 10, 2026, 05:00 AM UTC· resolved May 10, 2026, 10:01 AM UTC

1. investigating May 10, 2026, 05:00 AM UTC

   Start Time: 20:55 PM PST - 05/09/26 End Time: Ongoing We received notification that Virgin KSA (420/05) from Saudi Arabia (SA) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF[01168702]

2. resolved May 10, 2026, 10:01 AM UTC

   Start Time: 20:55 PM PST - 05/09/26 End Time: 23:55 PM - 05/09/26 We received notification that the network issues previously reported by Virgin KSA (420/05) from Saudi Arabia (SA) have been resolved. Virgin KSA (420/05) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF[01168702]

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Started May 08, 2026, 11:00 PM UTC· resolved Jul 13, 2026, 01:20 PM UTC

1. identified May 08, 2026, 11:00 PM UTC

   Date: 05/09/2026 Start Time: 03:28 PM PDT End Time: Ongoing We received notification from our partner that Porting History and Sim Swap are currently having issues in Colombia, which may cause some delays. We will inform you once there is a resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service window. If you have any questions, please contact us at [email protected].

2. resolved Jul 13, 2026, 01:20 PM UTC

   Start Date: 05/09/2026 Start Time: 03:28 PM PDT End Date: 07/09/2026 End Time: 01:00 AM PDT We received notification from our partner that the issue previously noticed in Colombia has been resolved. End users should no longer experience delays, as all services are back to functioning properly.

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