TeleSign incident
Operator Service Alert - Brazil (BR) - VIVO (724/06;10;11;23) - 5/19/26
Resolved after 8 hours 1 minute, affecting Brazil, on May 19, 2026.
Date:05/19/26 Start Time: 9:08 AM PDT - 5/19/26 End Time: 17:04 PM PDT - 5/19/26 We received notification that the network issues previously reported by VIVO (724/06;10;11;23) from Brazil (BR) have been resolved. VIVO (724/06;10;11;23) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact [email protected].
Affected components
Update timeline
- investigating May 19, 2026, 04:16 PM UTC
Issue: Operator - Brazil (BR) - VIVO (724/06;10;11;23) Start Time: 9:08AM PDT - 5/19/26 End Time: / Summary: We received notification that VIVO (724/06;10;11;23) from Brazil (BR) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. Telesign is engaged with the operators for updates on resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact [email protected].
- resolved May 20, 2026, 12:17 AM UTC
Date:05/19/26 Start Time: 9:08 AM PDT - 5/19/26 End Time: 17:04 PM PDT - 5/19/26 We received notification that the network issues previously reported by VIVO (724/06;10;11;23) from Brazil (BR) have been resolved. VIVO (724/06;10;11;23) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact [email protected].
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