TeleSign incident
Operator Alert - Peru (PE) - Peru Viettel Mobile (716/15)
Resolved after 2 hours 41 minutes, affecting NA & LATAM - All countries and Peru, on May 13, 2026.
Start Time: 12:00 PM PDT - 05/13/26 End Time: 01:13 PM PDT - 05/13/26 We received notification that the network issues previously reported by Peru Viettel Mobile (716/15) from Peru (PE) have been resolved. Peru Viettel Mobile (716/15) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01171128
Affected components
Update timeline
- investigating May 13, 2026, 07:05 PM UTC
Start Time: 12 PM PDT - 05/13/26 End Time: Ongoing We received notification that Peru Viettel Mobile (716/15) from Peru (PE) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01171128
- resolved May 13, 2026, 09:47 PM UTC
Start Time: 12:00 PM PDT - 05/13/26 End Time: 01:13 PM PDT - 05/13/26 We received notification that the network issues previously reported by Peru Viettel Mobile (716/15) from Peru (PE) have been resolved. Peru Viettel Mobile (716/15) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01171128
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