TeleSign Outage History

Started Jun 11, 2026, 11:58 PM UTC· resolved Jun 12, 2026, 07:42 AM UTC

1. investigating Jun 11, 2026, 11:58 PM UTC

   Start Time: 04:48PM PDT - 06/11/26 End Time: Ongoing We received notification that Globacom (621/50) from Nigeria (NG) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01186773

2. resolved Jun 12, 2026, 07:42 AM UTC

   Start Time: 04:48 PM PDT - 06/11/26 End Time: 12:01 AM PDT - 06/12/26 We received notification that the network issues previously reported by Globacom (621/50) from Nigeria (NG) have been resolved. Globacom (621/50) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01186773

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Started Jun 10, 2026, 07:01 PM UTC· resolved Jun 10, 2026, 08:28 PM UTC

1. investigating Jun 10, 2026, 07:01 PM UTC

   Start Time: 11:53AM PDT - 06/10/2026 End Time: Ongoing We received notification that Jazz (410/01;07) from Pakistan (PK) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01185975

2. resolved Jun 10, 2026, 08:28 PM UTC

   Start Time: 11:53 AM PDT - 06/10/2026 End Time: 12:35 PM PDT - 06/10/2026 We received notification that the network issues previously reported by Jazz (410/01;07) from Pakistan (PK) have been resolved. Jazz (410/01;07) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01185975

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Started Jun 09, 2026, 01:39 AM UTC· resolved Jun 09, 2026, 09:56 AM UTC

1. investigating Jun 09, 2026, 01:39 AM UTC

   Start Time: 06:35 PM PDT - 06/08/26 End Time: Ongoing We received notification that STC (Viva) (419/04) from Kuwait (KW) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01184320

2. resolved Jun 09, 2026, 09:56 AM UTC

   Start Time: 06:35 PM PDT - 06/08/26 End Time: 2:35 AM PDT - 06/08/26 We received notification that the network issues previously reported by STC (Viva) (419/04) from Kuwait (KW) have been resolved. STC (Viva) (419/04) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01184320

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Started Jun 08, 2026, 02:08 PM UTC· resolved Jun 08, 2026, 04:01 PM UTC

1. investigating Jun 08, 2026, 02:08 PM UTC

   Start Time: 07:03AM PDT - 06/08/2026 End Time: Ongoing We received notification that MTN Uganda (641/10) from Uganda (UG) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01184090

2. resolved Jun 08, 2026, 04:01 PM UTC

   Start Time: 07:03AM PDT - 06/08/2026 End Time: 08:53AM PDT - 06/08/2026 We received notification that the network issues previously reported by MTN Uganda (641/10) from Uganda (UG) have been resolved. MTN Uganda (641/10) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01184090

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Started Jun 07, 2026, 08:20 PM UTC· resolved Jun 07, 2026, 11:11 PM UTC

1. investigating Jun 07, 2026, 08:20 PM UTC

   Start Time: 01:06 PM PDT - 06/07/26 End Time: Ongoing We received notification that Zain (416/01) from Jordan (JO) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01183672

2. resolved Jun 07, 2026, 11:11 PM UTC

   Start Time: 01:06 PM PDT - 06/07/26 End Time: 02:46 PM PDT - 06/07/26 We received notification that the network issues previously reported by Zain (416/01) from Jordan (JO) have been resolved. Zain (416/01) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01183672

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Started Jun 07, 2026, 02:22 PM UTC· resolved Jun 08, 2026, 09:31 AM UTC

1. investigating Jun 07, 2026, 02:22 PM UTC

   Start Time: 07:18 AM PDT - 06/07/26 End Time: Ongoing We received notification that Mobile Interim Company 1 Alfa from Lebanon (LB) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01183616

2. resolved Jun 08, 2026, 09:31 AM UTC

   Start Time: 07:18 AM PDT - 06/07/26 End Time: 02:30 AM PDT - 06/08/26 We received notification that the network issues previously reported by Mobile Interim Company 1 Alfa from Lebanon (LB) have been resolved. Mobile Interim Company 1 Alfa end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF01183616

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Started Jun 05, 2026, 10:36 AM UTC· resolved Jun 08, 2026, 08:57 AM UTC

1. identified Jun 05, 2026, 10:36 AM UTC

   Start Time: 9:34 UTC End Time: Ongoing We received notification from our partner that SimSwap, Contact Match and Number deactivation Service Alert is currently having issues in [Country Name], which may cause some delays. We will inform you once there is a resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service window. If you have any questions, please contact us at [email protected].

2. resolved Jun 08, 2026, 08:57 AM UTC

   Date: 06/05/2026 Start Time: 9:34 UTC End Time: 18:30 UTC We received notification from our partner that the issue previously noticed in United Kingdom has been resolved. End users should no longer experience delays, as all services are back to functioning properly.

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Started Jun 05, 2026, 07:20 AM UTC· resolved Jun 05, 2026, 08:58 AM UTC

1. investigating Jun 05, 2026, 07:20 AM UTC

   Start Time: 12:16 AM PDT - 06/05/26 End Time: Ongoing We received notification that Intertelecom (255/04) from Ukraine (UA) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF[01182759]

2. resolved Jun 05, 2026, 08:58 AM UTC

   Start Time: 12:16 AM PDT - 06/05/26 End Time: 01:43 AM PDT - 06/05/26 We received notification that the network issues previously reported by Intertelecom (255/04) from Ukraine (UA) have been resolved. Intertelecom (255/04) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF[01182759]

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Started Jun 04, 2026, 12:47 PM UTC· resolved Jun 04, 2026, 02:12 PM UTC

1. investigating Jun 04, 2026, 12:47 PM UTC

   Start Time: 05:37AM PDT - 06/04/26 End Time: Ongoing We received notification that POST Luxembourg (270/01;10) from Luxembourg (LU) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01182332

2. resolved Jun 04, 2026, 02:12 PM UTC

   Start Time: 05:37AM PDT - 06/04/26 End Time: 06:45AM PDT - 06/04/26 We received notification that the network issues previously reported by POST Luxembourg (270/01;10) from Luxembourg (LU) have been resolved. POST Luxembourg (270/01;10) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01182332

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Started Jun 03, 2026, 01:39 PM UTC· resolved Jun 03, 2026, 09:21 PM UTC

1. identified Jun 03, 2026, 01:39 PM UTC

   Date: 06/03/2026 Start Time: 12:38 UTC End Time: Ongoing We received notification from our partner that Contact and Subscriber status is currently having issues in Brazil, which may cause some delays. We will inform you once there is a resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service window. If you have any questions, please contact us at [email protected].

2. resolved Jun 03, 2026, 09:21 PM UTC

   Date: 06/03/2026 Start Time: 12:38 UTC End Time: 21:10 UTC We received notification from our partner that the issue previously noticed in Brazil has been resolved. End users should no longer experience delays, as all services are back to functioning properly.

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Started Jun 02, 2026, 10:02 AM UTC· resolved Jun 02, 2026, 12:12 PM UTC

1. investigating Jun 02, 2026, 10:02 AM UTC

   Start Time: 02:54am PDT - 06/02/26 End Time: Ongoing We received notification that Togo Cellulaire (615/01) from Togo (TG) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01181003

2. resolved Jun 02, 2026, 12:12 PM UTC

   Start Time: 02:54am PDT - 06/02/26 End Time: 04:39am PDT - 06/02/26 We received notification that the network issues previously reported by Togo Cellulaire (615/01) from Togo (TG) have been resolved. Togo Cellulaire (615/01) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01181003

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Started May 31, 2026, 05:12 AM UTC· resolved May 31, 2026, 09:43 AM UTC

1. investigating May 31, 2026, 05:12 AM UTC

   Start Time: 10:06 PM PDT - 05/30/26 End Time: Ongoing We received notification that Econet Leo - UCOM (642/01;82) from Burundi (BI) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01180152

2. resolved May 31, 2026, 09:43 AM UTC

   Start Time: 10:06 PM PDT - 05/30/26 End Time: 12:08 AM PDT- 05/31/26 We received notification that the network issues previously reported by Econet Leo - UCOM (642/01;82) from Burundi (BI) have been resolved. Econet Leo - UCOM (642/01;82) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01180152

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Started May 31, 2026, 03:23 AM UTC· resolved May 31, 2026, 09:09 AM UTC

1. investigating May 31, 2026, 03:23 AM UTC

   Start Time: 07:50 PM PDT - 05/30/26 End Time: Ongoing We received notification that China Unicom (460/01;06;09) from China (CN) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01180138

2. resolved May 31, 2026, 09:09 AM UTC

   Start Time: 07:50 PM PDT - 05/30/26 End Time: 11:47 PM PDT - 05/30/26 We received notification that the network issues previously reported by China Unicom (460/01;06;09) from China (CN) have been resolved. China Unicom (460/01;06;09) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01180138

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Started May 30, 2026, 03:35 AM UTC· resolved May 30, 2026, 06:25 AM UTC

1. investigating May 30, 2026, 03:35 AM UTC

   Start Time: 8:29 PM PST - 05/29/26 End Time: Ongoing We received notification that MTC Saudi Arabia (Zain SA) (420/04;09;10) from Saudi Arabia (SA) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01179915

2. resolved May 30, 2026, 06:25 AM UTC

   Start Time: 08:29 PM PST - 05/29/26 End Time: 09:41 PM PST - 05/29/26 We received notification that the network issues previously reported by MTC Saudi Arabia (Zain SA) (420/04;09;10) from Saudi Arabia (SA) have been resolved. MTC Saudi Arabia (Zain SA) (420/04;09;10) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01179915

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Started May 30, 2026, 12:14 AM UTC· resolved May 30, 2026, 02:28 AM UTC

1. identified May 30, 2026, 12:14 AM UTC

   Date: 05/29/26 Start Time: 04:05 PM PDT End Time: Ongoing We received notification from our partner that Contact Match is currently having issues in United Kingdom, which may cause some delays. We will inform you once there is a resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service window. #01179835 If you have any questions, please contact us at [email protected].

2. resolved May 30, 2026, 02:28 AM UTC

   Date: 05/29/26 Start Time: 04:05 PM PDT End Time: 05:15 PM PDT We received notification from our partner that the issue previously noticed in the United Kingdom has been resolved. End users should no longer experience delays, as all services are back to functioning properly.

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Started May 29, 2026, 07:01 AM UTC· resolved May 29, 2026, 09:42 AM UTC

1. investigating May 29, 2026, 07:01 AM UTC

   Start Time: 23:56 PDT - 5/28/26 End Time: Ongoing We received notification that Telecomunicaciones de GuatemalaS.A.(Sercom/Claro)) (704/01;03) from Guatemala (GT) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01179271

2. resolved May 29, 2026, 09:42 AM UTC

   Start Time: 23:56 PDT - 5/28/26 End Time: 02:41 AM PDT - 5/29/26 We received notification that the network issues previously reported by Telecomunicaciones de GuatemalaS.A.(Sercom/Claro)) (704/01;03) from Guatemala (GT) have been resolved. Telecomunicaciones de GuatemalaS.A.(Sercom/Claro)) (704/01;03) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01179271

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Started May 29, 2026, 03:04 AM UTC· resolved May 29, 2026, 07:40 AM UTC

1. investigating May 29, 2026, 03:04 AM UTC

   Start Time: 7:59 PM PST - 05/28/26 End Time: Ongoing We received notification that Orange (Mobinil) (602/01) from Egypt (EG) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01179199

2. resolved May 29, 2026, 07:40 AM UTC

   Start Time: 7:59 PM PST - 05/28/26 End Time: 09:20 PM PST -05/28/26 We received notification that the network issues previously reported by Orange (Mobinil) (602/01) from Egypt (EG) have been resolved. Orange (Mobinil) (602/01) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF[01179199]

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Started May 29, 2026, 12:26 AM UTC· resolved May 29, 2026, 01:24 PM UTC

1. investigating May 29, 2026, 12:26 AM UTC

   Start Time: 05:21PM PDT - 05/28/2026 End Time: Ongoing We received notification that Econet Leo - UCOM (642/01;82) from Burundi (BI) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01179145

2. resolved May 29, 2026, 01:24 PM UTC

   Start Time: 05:21 PM PDT - 05/28/2026 End Time: 05:45 AM PDT - 05/28/2026 We received notification that the network issues previously reported by Econet Leo - UCOM (642/01;82) from Burundi (BI) have been resolved. Econet Leo - UCOM (642/01;82) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01179145

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Started May 28, 2026, 11:42 AM UTC· resolved May 28, 2026, 01:10 PM UTC

1. investigating May 28, 2026, 11:42 AM UTC

   Start Time: 4:38 AM PDT- 5/28/26 End Time: Ongoing We received notification that Salt Mobile SA (228/03) fromSwitzerland (CH) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01178770

2. resolved May 28, 2026, 01:10 PM UTC

   Start Time: 4:38 AM PDT- 5/28/26 End Time: 5:08 AM PDT- 5/28/26 We received notification that the network issues previously reported by Salt Mobile SA (228/03) from Switzerland (CH) have been resolved. Salt Mobile SA (228/03) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01178770

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Started May 28, 2026, 10:59 AM UTC· resolved May 28, 2026, 03:28 PM UTC

1. investigating May 28, 2026, 10:59 AM UTC

   Start Time: 3:54 AM PDT - 5/28/26 End Time: Ongoing We received notification that Lycamobile (206/06) from Belgium (BE) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01178737

2. resolved May 28, 2026, 03:28 PM UTC

   Start Time: 3:54 AM PDT - 5/28/26 End Time: 8:10 AM PDT - 5/28/26 We received notification that the network issues previously reported by Lycamobile (206/06) from Belgium (BE) have been resolved. Lycamobile (206/06) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01178737

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Started May 28, 2026, 07:09 AM UTC· resolved Jul 02, 2026, 11:17 PM UTC

1. investigating May 28, 2026, 07:09 AM UTC

   We have received notification that services for Phone ID Live - United Kingdom are experiencing delays. We will inform you as soon as we receive a resolution. #01178575

2. resolved Jul 02, 2026, 11:17 PM UTC

   Date: 05/27/2026 Start time: 11:36:30 PM PDT End time: 11:48:30 PM PDT We received notification from our partner that the issue previously noticed in United Kingdom has been resolved. End users should no longer experience delays, as all services are back to functioning properly.

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Started May 28, 2026, 03:40 AM UTC· resolved May 28, 2026, 05:44 AM UTC

1. investigating May 28, 2026, 03:40 AM UTC

   Start Time: 08:33PM PDT - 05/27/2026 End Time: Ongoing We received notification that MTC Saudi Arabia (Zain SA) (420/04;09;10) from Saudi Arabia (SA) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01178510

2. resolved May 28, 2026, 05:44 AM UTC

   Start Time: 08:33 PM PDT - 05/27/2026 End Time: 09:44 PM PDT - 05/27/2026 We received notification that the network issues previously reported by MTC Saudi Arabia (Zain SA) from Saudi Arabia (SA) have been resolved. MTC Saudi Arabia (Zain SA) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01178510

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Started May 27, 2026, 11:14 AM UTC· resolved May 28, 2026, 06:47 AM UTC

1. investigating May 27, 2026, 11:14 AM UTC

   We have received notification that services for Phone ID Contact Match, SIM Swap, Call forward detection, Age Verify, and Number Deactivation - United Kingdom are experiencing delays. We will inform you as soon as we receive a resolution. #01178110

2. resolved May 28, 2026, 06:47 AM UTC

   Date: 27/05/2026 Start Time: 02:43:57 PDT End Time: 03:31:45 PDT We received notification from our partner that the issue previously noticed in the United Kingdom has been resolved. End users should no longer experience delays, as all services are back to functioning properly.

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Started May 27, 2026, 04:52 AM UTC· resolved May 27, 2026, 11:39 AM UTC

1. investigating May 27, 2026, 04:52 AM UTC

   Issue: Brazil (BR) - Claro (724/05;12;38) Quality degradation Start Time: 09:00 PM PDT - 05/26/26 End Time: Ongoing Summary: We received notification that Claro (724/05;12;38) from Brazil (BR) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. Telesign is engaged with the operators for updates on resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact [email protected]. SF[01177843]

2. resolved May 27, 2026, 11:39 AM UTC

   Start Time: 09:00 PM PDT - 05/26/26 End Time: 04:30 AM PDT - 05/26/26 We received notification that the network issues previously reported by Claro (724/05;12;38) from Brazil (BR) have been resolved. Claro (724/05;12;38) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF[01177843]

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Started May 25, 2026, 07:09 PM UTC· resolved May 25, 2026, 11:46 PM UTC

1. investigating May 25, 2026, 07:09 PM UTC

   Start Time: 12:08 PM PDT - 05/25/26 End Time: Ongoing We received notification that China Unicom (460/01;06;09) from China (CN) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

2. resolved May 25, 2026, 11:46 PM UTC

   Start Time: 12:08 PM PDT - 05/25/26 End Time: 04:42 PM PDT - 05/25/26 We received notification that the network issues previously reported by China Unicom (460/01;06;09) from China (CN) have been resolved. China Unicom (460/01;06;09) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

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