TeleSign incident
Service disruption for phone ID - Multiple products - United Kingdom
Resolved after 19 hours 32 minutes, affecting United Kingdom, on May 27, 2026.
Date: 27/05/2026 Start Time: 02:43:57 PDT End Time: 03:31:45 PDT We received notification from our partner that the issue previously noticed in the United Kingdom has been resolved. End users should no longer experience delays, as all services are back to functioning properly.
Affected components
Update timeline
- investigating May 27, 2026, 11:14 AM UTC
We have received notification that services for Phone ID Contact Match, SIM Swap, Call forward detection, Age Verify, and Number Deactivation - United Kingdom are experiencing delays. We will inform you as soon as we receive a resolution. #01178110
- resolved May 28, 2026, 06:47 AM UTC
Date: 27/05/2026 Start Time: 02:43:57 PDT End Time: 03:31:45 PDT We received notification from our partner that the issue previously noticed in the United Kingdom has been resolved. End users should no longer experience delays, as all services are back to functioning properly.
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