TeleSign incident

Operator Alert - Kuwait (KW) - STC (Viva) (419/04)

Resolved after 8 hours 16 minutes, affecting EMEA - All countries, on June 9, 2026.

resolved Jun 09, 2026, 09:56 AM UTC

Start Time: 06:35 PM PDT - 06/08/26 End Time: 2:35 AM PDT - 06/08/26 We received notification that the network issues previously reported by STC (Viva) (419/04) from Kuwait (KW) have been resolved. STC (Viva) (419/04) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01184320

Started
Jun 09, 2026, 01:39 AM UTC
Resolved
Jun 09, 2026, 09:56 AM UTC
Duration
8h 16m
Detected by Pingoru
Jun 09, 2026, 01:39 AM UTC

Affected components

EMEA - All countries

Update timeline

  1. investigating Jun 09, 2026, 01:39 AM UTC

    Start Time: 06:35 PM PDT - 06/08/26 End Time: Ongoing We received notification that STC (Viva) (419/04) from Kuwait (KW) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01184320

  2. resolved Jun 09, 2026, 09:56 AM UTC

    Start Time: 06:35 PM PDT - 06/08/26 End Time: 2:35 AM PDT - 06/08/26 We received notification that the network issues previously reported by STC (Viva) (419/04) from Kuwait (KW) have been resolved. STC (Viva) (419/04) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01184320

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