TeleSign incident

Contact and Subscriber status Service Alert - Brazil

Resolved after 7 hours 41 minutes, affecting NA & LATAM - All countries and Subscriber status, on June 3, 2026.

resolved Jun 03, 2026, 09:21 PM UTC

Date: 06/03/2026 Start Time: 12:38 UTC End Time: 21:10 UTC We received notification from our partner that the issue previously noticed in Brazil has been resolved. End users should no longer experience delays, as all services are back to functioning properly.

Started
Jun 03, 2026, 01:39 PM UTC
Resolved
Jun 03, 2026, 09:21 PM UTC
Duration
7h 41m
Detected by Pingoru
Jun 03, 2026, 01:39 PM UTC

Affected components

NA & LATAM - All countriesSubscriber status

Update timeline

  1. identified Jun 03, 2026, 01:39 PM UTC

    Date: 06/03/2026 Start Time: 12:38 UTC End Time: Ongoing We received notification from our partner that Contact and Subscriber status is currently having issues in Brazil, which may cause some delays. We will inform you once there is a resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service window. If you have any questions, please contact us at [email protected].

  2. resolved Jun 03, 2026, 09:21 PM UTC

    Date: 06/03/2026 Start Time: 12:38 UTC End Time: 21:10 UTC We received notification from our partner that the issue previously noticed in Brazil has been resolved. End users should no longer experience delays, as all services are back to functioning properly.

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