TeleSign incident
Operator Alert - Guatemala (GT) - Telecomunicaciones de GuatemalaS.A.(Sercom/Claro)) (704/01;03) - 5/28/26
Resolved after 2 hours 41 minutes, affecting NA & LATAM - All countries, on May 29, 2026.
Start Time: 23:56 PDT - 5/28/26 End Time: 02:41 AM PDT - 5/29/26 We received notification that the network issues previously reported by Telecomunicaciones de GuatemalaS.A.(Sercom/Claro)) (704/01;03) from Guatemala (GT) have been resolved. Telecomunicaciones de GuatemalaS.A.(Sercom/Claro)) (704/01;03) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01179271
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Affected components
Update timeline
- investigating May 29, 2026, 07:01 AM UTC
Start Time: 23:56 PDT - 5/28/26 End Time: Ongoing We received notification that Telecomunicaciones de GuatemalaS.A.(Sercom/Claro)) (704/01;03) from Guatemala (GT) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01179271
- resolved May 29, 2026, 09:42 AM UTC
Start Time: 23:56 PDT - 5/28/26 End Time: 02:41 AM PDT - 5/29/26 We received notification that the network issues previously reported by Telecomunicaciones de GuatemalaS.A.(Sercom/Claro)) (704/01;03) from Guatemala (GT) have been resolved. Telecomunicaciones de GuatemalaS.A.(Sercom/Claro)) (704/01;03) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01179271
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